Workplace Coordinator

Mitie; Leeds; Presencial; GBP 24.000 - 32.000; Jornada completa

Descripción de la vacante

Mitie is seeking a dedicated Workplace Facilities Coordinator for maternity cover to be the customer-facing link for our services across three Leeds sites. You will log and manage FM calls, coordinate with Floor Leads, and ensure clean, safe, and compliant environments while supporting fire procedures and CAFM systems.

Strong communication and problem-solving are essential to delight building occupants daily.

Formación

• Experience in a customer service environment is essential.
• Proven ability to communicate clearly with individuals and groups.
• Organisational skills with attention to detail and ability to work independently.

Responsabilidades

• Log and chase work orders for facilities issues via CAFM systems.
• Act as first point of contact for FM related issues for occupants.
• Coordinate across three Leeds sites and support floor leads with updates.
• Support Fire Safety procedures as part of building procedures.

Conocimientos

Customer service

Communication

Problem solving

Attention to detail

Herramientas

CAFM systems

MS Office

Descripción del empleo

We are looking for a Workplace Facilities Coordinator for Maternity cover, to join our team and be the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.

As a Facilities Coordinator, you will set consistently high standards across 3 sites in Leeds and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible.

Facilities Coordinator to work in a team that constantly communicate together and keep each other updated in relation to all areas within the business.

You'll ensure a tidy and clean appearance across the floor, at desks, collaboration spaces and break out areas, reporting any issues to the floor leads/ Client. As the Workplace Facilities Coordinator you will be the first point of contact for FM related issues and will take responsibility for logging calls on behalf of building occupants, ensuring they are directed to the correct department. You will have regular communication and monthly meetings with each Floor Lead to communicate and update on any issues, queries and outstanding works and will be responsible for logging and chasing work orders on behalf of the client. As the Facilities Coordinator, you will have a visible presence on the floor, actively walking the floors to check shared areas are kept clean and tidy, and to ensure we are proactively assisting building occupants. The Workplace Facilities Coordinator to play active role during Fire Emergency in line with the building procedure.

We are looking for someone with proven experience within a strong customer service environment, high quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groups. The ideal candidate will be self-disciplined and able to work on their own initiative with the ability to make decisions without referral to the line manager and have experience in using CAFM systems - logging jobs, running reports, raising purchase orders etc. You will have a Flexible and adaptable approach to work with good problem-solving skills and the ability to deal positively with conflict situations. Attention to detail, and a focus on standards and being methodical and organised is a must. Computer literacy, competent with the Microsoft Office suite including Word, Excel, PowerPoint and Outlook and the ability to support printing and audio-visual solutions will be beneficial in this role and a valid formal Health and Safety Qualification e.g., IOSH is desirable.