Facilities Coordinator

WINNER; West of England; On-site; GBP 26,000 - 34,000; Full time

Job summary

WINNER is seeking a proactive Facilities Coordinator to support day-to-day administration and coordination for a key client contract. You will work closely with the Operations Supervisor, cleaning teams and the client to schedule works, manage work orders and ensure documentation is complete and on time.

This role focuses on maintaining compliance, preparing reports, and ensuring services align with KPIs and SLAs across the site. A strong organiser with FM exposure will thrive in this team.

Qualifications

• Experience in a facilities management environment.
• Experience coordinating cleaning or FM services.
• Managing work orders and job schedules.
• Liaising with clients and operations teams.

Responsibilities

• Coordinate and book cleaning works across the contract
• Liaise with the client, site contacts, supervisors and cleaning teams
• Manage and update work orders from instruction through to completion
• Raise and manage Purchase Orders (POs) where required
• Ensure teams have the correct information and documentation to complete works
• Monitor outstanding and upcoming works and follow up where required
• Collect and review completion reports, photographs and supporting documentation
• Maintain accurate contract records and administrative systems
• Monitor compliance documentation, training and site requirements
• Support the Operations Supervisor with KPI and SLA reporting
• Assist with client reporting, audits and general contract administration
• Ensure completed works have the correct documentation and are ready for invoicing
• Escalate operational, staffing or client issues to the Operations Supervisor

Skills

Facilities coordination

Client liaison

PO management

MS Office

KPI reporting

Tools

Microsoft Office

Job description

We are recruiting on behalf of a family run Facilities Management Company for a Facilities Coordinator to support the day-to-day administration and coordination of a key client contract.

Working closely with the Operations Supervisor, cleaning teams and client, you will be responsible for coordinating scheduled works, managing work orders, maintaining compliance records and ensuring all required documentation is completed accurately and on time.

This is an important support role within the contract team, helping ensure the service is delivered efficiently and in line with agreed KPIs, SLAs and client requirements.

Key Responsibilities

• Coordinate and book cleaning works across the contract
• Liaise with the client, site contacts, supervisors and cleaning teams
• Manage and update work orders from instruction through to completion
• Raise and manage Purchase Orders (POs) where required
• Ensure teams have the correct information and documentation to complete works
• Monitor outstanding and upcoming works and follow up where required
• Collect and review completion reports, photographs and supporting documentation
• Maintain accurate contract records and administrative systems
• Monitor compliance documentation, training and site requirements
• Support the Operations Supervisor with KPI and SLA reporting
• Assist with client reporting, audits and general contract administration
• Ensure completed works have the correct documentation and are ready for invoicing
• Escalate operational, staffing or client issues to the Operations Supervisor

Candidate Experience

The ideal candidate will have previous experience in a Facilities Management environment.

You should ideally have experience in:

• Contract, operations or facilities coordination
• Coordinating cleaning or FM services
• Managing work orders and job schedules
• Working with Purchase Orders (POs)
• Maintaining compliance and contract documentation
• Liaising with clients and operational teams
• Monitoring KPIs and SLAs
• Using Microsoft Office, Excel and job management systems
• Experience supporting a single FM or cleaning contract is advantageous, particularly within a commercial, industrial or multi-site environment.

We are looking for someone who is:

• Highly organised and detail-focused
• Proactive with strong follow-up skills
• Confident communicating with clients and cleaning teams
• Able to manage multiple priorities and deadlines
• Comfortable working with systems, reports and administration
• Professional and commercially aware
• A reliable support to the Operations Supervisor and contract team