Assistant Facilities Manager

Atlas; England; On-site; GBP 34,000 - 42,000; Full time

Job summary

Atlas Workplace Services is seeking an Assistant Facilities Manager for a site-based role in South London. The role focuses on day-to-day site operations, coordinating services, and leading on-site teams to deliver high-quality facilities support.

You will work with the Facilities Manager and Account Director to maintain safety, compliance and exceptional service standards for our client site, fostering strong relationships and continuous improvement.

Qualifications

• GCSEs in English and Maths or equivalent.
• IOSH Managing Safely is desirable.
• First Aid Certificate (Emergency First Aid at Work) desirable.
• Fire Warden/Marshal training desirable.

Responsibilities

• Support day-to-day management of the site and on-site teams, including security, cleaning, engineering, post and visitor hosting.
• Act as a key contact for the client, building strong relationships.
• Coordinate reactive, planned, remedial and project works with internal teams and external contractors.
• Ensure services are delivered in line with contractual requirements, SLAs and quality standards.
• Manage subcontractor attendance from request to completion, ensuring timely delivery.
• Monitor statutory and non-statutory PPM activity, escalate to maintain compliance.
• Maintain CAFM records, work orders, quotations and purchase orders.
• Review contractor service records and raise follow-on works as required.
• Support the Facilities Manager and Account Director with reporting and contract governance.
• Complete scheduled quality audits and identify opportunities to improve service delivery.
• Monitor site consumables, stock and agency spend within budgets.
• Respond to site emergencies and urgent operational issues.

Skills

Customer service

Communication skills

Team leadership

Organisational skills

Contract knowledge

IT skills

Education

GCSE English & Maths

IOSH Managing Safely

First Aid Certificate

Fire Warden training

Tools

CAFM systems

Maximo

Microsoft Office

Job description

• About The Role

• Assistant Facilities Manager

  Location: South London
  Salary: Up to £38,000 per annum
  Hours: 40 hours per week, predominantly 08:00–17:00, with occasional flexibility to start earlier or finish later
  Contract: Full-time, site-based

  About the Role

  We’re looking for a proactive and customer-focused Assistant Facilities Manager to join our team at a key client site in South London.

  Working closely with the Facilities Manager, you’ll play a key role in the day-to-day running of the site, coordinating facilities services, managing the on-site team and ensuring our client receives a consistently high standard of service.

  This is a varied role suited to someone who enjoys taking ownership, building strong relationships and looking for ways to improve how facilities services are delivered. You’ll be at the heart of the workplace, helping to create a safe, efficient and welcoming environment for everyone on site.

  Key Responsibilities

  • Support the day-to-day management of the site and on-site teams, including security, cleaning, engineering, post and visitor hosting.
  • Act as a key point of contact for the client, building strong and effective working relationships.
  • Coordinate reactive, planned, remedial and project works, using both internal teams and external contractors.
  • Ensure services are delivered in line with contractual requirements, agreed SLAs and quality standards.
  • Manage subcontractor attendance from initial request through to completion, ensuring works are completed effectively and on time.
  • Monitor statutory and non-statutory PPM activity, escalating where required to maintain compliance.
  • Maintain accurate CAFM records, work orders, quotations, purchase orders and supporting documentation.
  • Review contractor service records and raise follow-on works where required.
  • Support the Facilities Manager and Account Director with reporting, management information and contract governance.
  • Complete scheduled quality audits and proactively identify opportunities to improve service delivery.
  • Monitor site consumables, stock and relevant agency spend within agreed budgets.
  • Respond appropriately to site emergencies and urgent operational issues.

  Leading the Team

  You’ll help create a positive, high-performing workplace culture by:

  • Managing, supporting and developing members of the site-based team.
  • Coaching and mentoring colleagues to deliver excellent customer service.
  • Supporting performance management, appraisals, recruitment and personal development.
  • Managing rostering and absence processes accurately.
  • Promoting employee wellbeing and leading by example.
  • Ensuring the team consistently represents the company and our client professionally.

  Health, Safety & Compliance

  You’ll also play an important role in maintaining a safe and compliant workplace by:

  • Ensuring relevant Health & Safety requirements are followed.
  • Maintaining accurate site compliance documentation.
  • Delivering site inductions for engineers and contractors before works begin.
  • Managing site permits in accordance with relevant RAMS and site procedures.
  • Working closely with operational and compliance teams to maintain high standards across all service streams.

• About You

• Minimum Qualifications, Certifications and Training required
  • GSCE in English and Maths or Equivalent
  • Accredited Health and Safety qualification . IOSH Managing Safely (Desirable)
  • First Aid Certificate (Emergency First Aid at Work as a minimum) (Desirable)
  • Fire Warden / Marshal training (Desirable)
  Knowledge, Skills and Experience for this role
  • Minimum of 3 years’ experience in a Multi-Site /Service FM Delivery environment, with direct and indirect management of services
  • Strong written and verbal communication and customer service skills, with the ability to understand customer needs, build positive relationships and deliver a consistently high-quality experience.
  • Excellent organisational skills.
  • Previous experience of using CAFM systems. (Desirable)
  • Ability to understand and interpret contracts and leases to ensure client & customer requirements are effectively.
  • Strong analytical skills with the ability to understand and interpret results to ensure effective solutions (Desirable)
  • Excellent communication and negotiating skills (Desirable)
  • Strong interpersonal skills with stakeholders at all organisation levels in verbal and written communication
  • Aptitude and willingness to undertake further technical and business training to enhance and develop role
  • Strong IT skills in Microsoft packages, and CAFM systems . Maximo
    

• About The Company

• At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.

  We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

  As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.