Contract Manager

Atlas; Greater London; Presencial; GBP 54 000 - 66 000; Tempo integral

Resumo da oferta

Atlas Workplace Services is seeking an experienced Contract Manager to lead Total Facilities Management delivery at a key client site in South London. You will oversee the on-site team, ensure services meet safety, efficiency and quality standards, and drive continuous improvement in collaboration with the client and internal teams.

The role covers operational, financial and commercial performance, with emphasis on governance, risk management and value delivery for the contract.

Qualificações

• Minimum GCSEs in English and Maths or equivalent
• First Aid Certificate (Desirable)
• Fire Warden/Marshal training (Desirable)
• FM/IWFM qualification Level 4 or above (Desirable)
• NEBOSH General Certificate or IOSH Managing Safely (Desirable)

Responsabilidades

• Take day‑to‑day responsibility for TFM services at the client site.
• Ensure SLAs, deliverables and contractual requirements are met.
• Act as senior client contact and manage relationships.
• Oversee self-delivered and subcontracted services; promote teamwork.

Conhecimentos

Management experience

Project management

Financial control

Client/stakeholder management

Formação académica

GCSE English & Maths

First Aid Certificate

Fire Warden training

IWFM Level 4+

NEBOSH/IOSH

Descrição da oferta de emprego

Contract Manager

Location: South London – Client Site
Salary: Up to £60,000 per annum
Contract: Full-time, site-based

About the Role

We’re looking for an experienced Contract Manager to take ownership of the delivery of Total Facilities Management services at a key client site in South London.

This is a varied and influential role with responsibility for the operational, financial and commercial performance of the contract. You’ll lead the on-site team, build strong relationships with the client and ensure that services are delivered safely, efficiently and to a consistently high standard.

You’ll also work closely with the Account Director and wider operational, commercial and support teams to identify efficiencies, improve the customer experience and develop further business opportunities.

Key Responsibilities

• Take overall responsibility for the day-to-day delivery of TFM services across the client’s Head Office.
• Ensure contractual requirements, SLAs and deliverables are consistently achieved.
• Act as a senior point of contact for the client, building trusted and effective working relationships.
• Manage both self-delivered and subcontracted services, promoting a collaborative one-team approach.
• Attend client, operational and governance meetings as the contract representative.
• Work closely with project, commercial, operational and support teams to ensure effective service delivery.
• Implement and maintain emergency and business resilience plans in partnership with the client.
• Support out-of-hours incident management when required and ensure effective client communication.
• Maintain and regularly review client-specific facilities policies and procedures.
• Provide support and cover for the Assistant Facilities Manager where required.

Commercial & Financial Management

• Take ownership of the contract P&L, including variable and project works.
• Monitor budgets and control costs across overtime, materials and subcontractor expenditure.
• Review reactive recharge activity with the Commercial Manager before submission to the client.
• Use contract reports and performance data to support effective commercial and operational decisions.
• Ensure purchasing follows agreed company processes and nominated supplier arrangements.
• Identify opportunities to improve value for money, efficiency and commercial performance.

Performance & Quality

• Ensure contract performance reporting meets agreed governance requirements.
• Support the Account Director with internal and external audits.
• Regularly review asset registers and planned maintenance schedules, ensuring information remains accurate and up to date.
• Review work schedules and subcontractor activity to ensure services are delivered efficiently and provide best value.
• Identify opportunities to improve maintenance regimes, stock management, procurement and working practices.
• Proactively manage operational, commercial, service-delivery and reputational risks.
• Drive continuous improvement across the contract to enhance the overall customer experience.

Leading the Team

A key part of the role will be creating a positive, high-performing team. You will:

• Lead, coach, mentor and develop the site-based team.
• Set clear objectives and development plans and regularly review performance.
• Manage appraisals, performance management, recruitment and personal development.
• Work collaboratively with Recruitment to maintain appropriate staffing and skills across the contract.
• Ensure employees have the required skills and qualifications to support the self-delivery model.
• Promote a professional company image and a strong customer-focused culture.

Health, Safety & Compliance

• Embed Health & Safety requirements into day-to-day contract operations.
• Ensure risk assessments and COSHH records are accurate and maintained.
• Ensure appropriate contractor-control processes are followed.
• Monitor and record toolbox talks.
• Maintain contract records in line with company procedures and relevant standards, including ISO 9001.
• Carry out periodic Health & Safety reviews.
• Take ownership of the contract QSHE Risk Register, ensuring risks are appropriately identified and managed.

About You

Minimum Qualifications, Certifications and Training required

• GSCE in English and Maths or Equivalent
• First Aid Certificate (Emergency First Aid at Work as a minimum) (Desirable)
• Fire Warden / Marshal training (Desirable)
• FM / IWFM qualification Level 4 or above (Desirable)
• Accredited Health and Safety qualification . NEBOSH General Certificate or IOSH Managing Safely

Knowledge, Skills and Experience for this role

• 3 Years + working in a management role on an TFM contract
• Demonstratable project management experience
  
• Financial control coordination, including PO review and approve
• Corporate customer direct management experience - To include producing customer reports and attending review meetings
  

About The Company

At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.

We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.