Accommodation Operations Manager — 5-Star Guest Experience

Royal Lancaster London; Greater London; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Pension scheme

Restaurant & Spa discounts

Team member rates

Private medical insurance

Season ticket loan

Employee Assistance Programme

Bike to work

Free meals on duty

Development plans & education

Recommend a Friend

Wellbeing & community initiatives

Job summary

Royal Lancaster London is seeking an Accommodation Operations Manager to lead the Accommodation Services team, drive five-star service, and ensure efficient daily operations at our London property. The role focuses on staffing, systems use, and maintaining exceptional guest experiences in a vibrant, award-winning hotel environment.

The ideal candidate will have a passion for hospitality, strong team leadership, and a proactive approach to delivering memorable moments for guests and colleagues

Qualifications

• Proven experience in hospitality operations is preferred.
• Strong people management and rostering capability.
• Familiarity with hotel systems and cost control considerations.

Responsibilities

• Allocate tasks to staff on duty using Unifocus for all team members.
• Maintain proficient knowledge of Opera Cloud, Unifocus and supporting systems.
• Understand the financial implications of staffing and cost control.
• Ensure correct staffing levels daily to meet operational needs.

Job description

Royal Lancaster London is seeking an Accommodation Operations Manager to lead the Accommodation Services team, drive five-star service, and ensure efficient daily operations at our London property. The role focuses on staffing, systems use, and maintaining exceptional guest experiences in a vibrant, award-winning hotel environment.

The ideal candidate will have a passion for hospitality, strong team leadership, and a proactive approach to delivering memorable moments for guests and colleagues