Accommodation Ops Manager — 5-Star Service & Benefits

Royal Lancaster London; Lancaster Gate; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Pension scheme

Restaurant & Spa discount

Friends & Family rates

Discounts on benefits platform

Private medical insurance

Season ticket loan

Assistance Programme

Bike to work

Laundry services

Free meals on duty

Development plans & educational Spons*

Refer a Friend incentive

Taskforces participation

Employee recognition schemes

Job summary

Royal Lancaster London is currently seeking an Accommodation operation Manager to join our Accommodation Services Department on a permanent basis with an immediate start. You will help deliver five-star service, manage on-duty staff, and maintain positive, energetic teamwork across diverse backgrounds in a busy hotel environment.

Ideal candidates will have strong systems knowledge (Opera Cloud/Unifocus), an eye for cost control, and a commitment to memorable guest experiences in central London.

Responsibilities

• Ensure that job tasks are correctly allocated and assigned to staff on duty in Unifocus for all the team members on duty.
• Have a proficient working knowledge of Opera Cloud, Unifocus, and other supporting systems.
• Understand the financial implications of controlling staff levels and cost control.
• Ensure the correct number of team members are present daily to cover operational needs.
• Ensure the department is efficiently run at all times, and especially on the weekend. Report absences according to the correct procedure.

Job description

Royal Lancaster London is currently seeking an Accommodation operation Manager to join our Accommodation Services Department on a permanent basis with an immediate start. You will help deliver five-star service, manage on-duty staff, and maintain positive, energetic teamwork across diverse backgrounds in a busy hotel environment.

Ideal candidates will have strong systems knowledge (Opera Cloud/Unifocus), an eye for cost control, and a commitment to memorable guest experiences in central London.