Accommodation Operations Lead - Five-Star Guest Experience

Royal Lancaster London; City of Westminster; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Pension scheme

Restaurant and Spa discounts

Team member and Friends & Family rates

Private medical insurance

Bike to work

Free meals on duty

Development plans and sponsorship

Employee recognition

Job summary

Royal Lancaster London is seeking a passionate Accommodation Operations Manager to lead the Accommodation Services team in a permanent role, based in London. You will ensure smooth daily operations, staff allocation, and exceptional guest experiences, aligning with our award-winning service standards.

The role requires hands-on management of Opera Cloud and Unifocus, with a focus on cost control and staffing efficiency.

Qualifications

• Experience in hospitality operations management.
• Proficient with Opera Cloud and Unifocus.
• Legally eligible to work in the UK.

Responsibilities

• Ensure tasks are allocated to staff on duty using Unifocus.
• Maintain optimal staffing to meet operational needs.
• Oversee daily operations to ensure five-star service.
• Monitor costs and efficiency of staff deployment.
• Collaborate with departments to deliver memorable guest experiences.

Skills

Staff management

Customer service

Tools

Opera Cloud

Unifocus

Job description

Royal Lancaster London is seeking a passionate Accommodation Operations Manager to lead the Accommodation Services team in a permanent role, based in London. You will ensure smooth daily operations, staff allocation, and exceptional guest experiences, aligning with our award-winning service standards.

The role requires hands-on management of Opera Cloud and Unifocus, with a focus on cost control and staffing efficiency.