Accommodation Operations Leader - Five-Star Service

Royal Lancaster; Lancaster; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension scheme

Restaurant and Spa discounts

Friends & Family rates

Private medical insurance

Season ticket loan

Employee Assistance Programme

Bike to work

Free meals on duty

Development programmes

Rewards and recognition

Job summary

Royal Lancaster London is seeking an Accommodation Operations Manager to lead the Accommodation Services Department on a permanent basis. Your role will drive five-star service, guest satisfaction, and positive energy within a diverse team.

You will oversee staffing, systems, and cost controls while maintaining high standards across all shifts. Immediate start is available for a dedicated hospitality professional in a busy central hotel environment.

Qualifications

• Proficient working knowledge of Opera Cloud and Unifocus
• Ability to work with multiple hotel systems and processes

Responsibilities

• Ensure tasks are allocated to staff on duty in Unifocus
• Maintain proficient working knowledge of Opera Cloud, Unifocus and supporting systems
• Understand financial implications of staffing costs and cost control
• Ensure adequate staffing levels daily to cover operations
• Ensure the department runs efficiently, especially on weekends and holidays

Skills

Opera Cloud

Unifocus

Tools

Opera Cloud

Unifocus

Job description

Royal Lancaster London is seeking an Accommodation Operations Manager to lead the Accommodation Services Department on a permanent basis. Your role will drive five-star service, guest satisfaction, and positive energy within a diverse team.

You will oversee staffing, systems, and cost controls while maintaining high standards across all shifts. Immediate start is available for a dedicated hospitality professional in a busy central hotel environment.