Accommodation Team Leader: Guest Experience & Operations

Parkdean Resorts; Newcastle upon Tyne; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Assistance Programme

Holiday discount (50%)

Friends & family discount (25%)

Team member discount (30%)

Brand partner discounts

Job summary

Parkdean Resorts is seeking an Accommodation Manager for Lower Hyde Holiday Park to lead and coordinate the Accommodation team, ensuring all units meet high cleanliness and presentation standards and delivering a memorable guest experience.

You will recruit, train, coach, and manage the team, implement effective structures, and work closely with Maintenance and Guest Experience teams to support smooth check-ins and repairs. Flexibility for weekends and bank holidays is expected.

Qualifications

• Experience managing teams.
• Ability to coordinate complex daily operations.
• Forecasting labour and resources.
• Strong leadership in diverse teams.
• Able to perform hands-on cleaning tasks when required.

Responsibilities

• Recruiting, onboarding, and training members of the Accommodation team.
• Creating a positive team culture that consistently delivers high standards.
• Implementing an effective team structure, delegating roles, and setting clear responsibilities.
• Providing ongoing coaching, on-the-job training, 1-2-1s, and development plans.
• Driving team engagement, motivation, and recognition.
• Overseeing daily cleaning operations across all accommodation types.
• Conducting regular inspections to ensure cleanliness and presentation meet required standards.
• Creating and executing rolling plans to support consistent operational performance.
• Analysing data and monitoring team and unit performance to produce weekly action plans, implementing improvements where needed
• Working closely with Maintenance and Guest Experience teams to coordinate check-ins, repairs, and special requests

Skills

Team leadership

Forecasting labour

Coaching & development

IT literacy

Driving licence

Job description

Parkdean Resorts is seeking an Accommodation Manager for Lower Hyde Holiday Park to lead and coordinate the Accommodation team, ensuring all units meet high cleanliness and presentation standards and delivering a memorable guest experience.

You will recruit, train, coach, and manage the team, implement effective structures, and work closely with Maintenance and Guest Experience teams to support smooth check-ins and repairs. Flexibility for weekends and bank holidays is expected.