Accommodation Front Line Lead - Nights

Merlin Entertainments; Windsor; On-site; GBP 18,377; Full time

Benefits offered by this job

40% discount off LEGO® products

Merlin Magic Pass: 20 free tickets

25% discount in Merlin stores

Private pension scheme

Life assurance scheme

Employee assistance programme

Free staff parking

Ongoing training & development

Job summary

A leading family entertainment company is seeking an Accommodation Front Line Lead for the nights shift at their LEGOLAND Windsor Resort. The role involves leading a team to ensure guest satisfaction and safety, responding to feedback, and driving effective team performance. Candidates should have experience in hospitality, preferably with team leadership skills, and be comfortable working night shifts. This position offers competitive pay at £13.34 per hour with a range of benefits including discounts and pension scheme.

Qualifications

• Proven experience working in a customer facing role within a Hotel or Hospitality function.
• Experience in a team leader function, comfortable leading a diverse team.
• Good knowledge of Microsoft Office Suite and previous use of Opera PMS is advantageous.
• Must be over the age of 18 due to working hours.

Responsibilities

• Lead a team of Front of House Assistants throughout the night shift.
• Ensure overnight guests are happy and safe in their accommodations.
• Respond to guest feedback promptly and professionally.

Skills

Customer facing experience

Team leadership

Knowledge of Microsoft Office Suite

Familiarity with Opera PMS

Job description

Accommodation Front Line Lead – Nights

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: 7pm – 7am night shifts, with 4‑on, 4‑off shift pattern

Contract Type: Permanent, hourly paid, £13.34ph

Here at the LEGOLAND® Windsor Resort we are busy prepping for our 2026 season, and we are recruiting for an Accommodation Front Line Lead to join our AWESOME Hotel Nights Team!

You will lead a team of Front of House Assistants throughout the night shift, making sure our overnight guests are happy and safe in their accommodations, any guest feedback is responded to promptly and professionally, and other members of the Hotel night team are kept informed throughout their shift of duty updates.

As a motivator and leader you will develop your team to deliver the best possible guest interactions, encourage them to become expert knowledge holders and empower them to exceed our guest KPI targets. Our Hotel Nights team play a key part in the magic of an overnight stay at LEGOLAND Windsor Resort, always striving to exceed guest expectations and ensure everyone checks out with awesome memories.

Qualifications & Experience

• Proven experience working in a customer facing role within a Hotel or Hospitality function, ideally night operations
• Ideally, you’ll have worked in a team leader function before, being comfortable with leading and motivating a diverse team
• Good knowledge of Microsoft Office Suite and previous use of Opera PMS is advantageous
• You will have the relevant travel arrangements for night shifts, and be comfortable with working unsociable hours
• Due to the working hours for this role candidates must be over the age of 18

Benefits

• Pay of £13.34 per hour
• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About The LEGOLAND® Windsor Resort

We are looking for an Accommodation Front Line Lead to join our AWESOME Hotel Nights team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2‑12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine‑tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.34/Hr.