Housekeeping Manager

LEGOLAND Parks; Windsor; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday including bankholidays

Merlin Passes

Private pension scheme

Staff discount

Job summary

LEGOLAND Windsor Resort in Windsor is seeking an experienced Housekeeping Manager to lead the housekeeping operation across guest accommodation and public areas. You will drive service excellence, manage daily operations, and create a consistently outstanding guest experience through strong leadership and hands-on oversight.

You will develop a high-performing team, manage budgets and stock control, implement safety and quality standards, and collaborate with other resort departments to resolve

Qualifications

• Proven experience leading housekeeping in hospitality.
• Strong people management and team development skills.
• Experience budgeting and controlling costs.
• Excellent communication and stakeholder management.
• Organised and with strong problem-solving abilities.
• Able to use hotel management systems such as OPERA PMS.

Responsibilities

• Lead housekeeping operations across guest accommodation and public areas.
• Oversee daily operations and strive for service excellence.
• Manage budgets and stock control; drive process improvements.
• Ensure health and safety standards are met across the operation.
• Collaborate with resort teams to resolve challenges and enhance guest experience.

Skills

People management

Team development

Budgeting & cost control

Communication

Organisation & problem solving

Microsoft Office

OPERA PMS experience

Guest-first mindset

Adaptability

Tools

OPERA PMS

Microsoft Office

Job description

What you'll bring to the team

Housekeeping Manager

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)

Contract Type: Permanent, salaried

We're looking for an experienced Housekeeping Manager to lead our housekeeping operation and ensure exceptional standards across all guest accommodation and public areas. In this key leadership role, you'll oversee daily operations, drive service excellence, and create a consistently outstanding guest experience.

You'll lead and develop a high-performing team, fostering a positive culture while ensuring colleagues have the tools, training, and support needed to succeed. Working closely with teams across the resort, you'll help resolve operational challenges, maintain quality standards, and deliver seamless guest experiences.

The role also includes budget management, stock control, process improvement, and ensuring compliance with health and safety standards. Using guest feedback and operational insight, you'll continuously identify opportunities to enhance efficiency, service quality, and overall performance.

Qualifications & Experience

• Proven experience in a Housekeeping Manager or similar hospitality leadership role.
• Strong people management and team development skills.
• Experience managing budgets and controlling operational costs.
• Excellent communication and stakeholder management abilities.
• Strong organisational and problem-solving capabilities.
• Competency in Microsoft Office applications.Experience using hotel management systems such as OPERA PMS is advantageous.
• A guest-first mindset with a focus on quality, service, and continuous improvement.
• The ability to thrive in a fast-paced environment and adapt to changing business needs.

Benefits

• A competitive annual salary
• 28 days holiday (including bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

GBP £28,980.00/Yr.