Front of House Assistant - Nights

Merlin Entertainments; Windsor; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

LEGO discount

Merlin Magic Pass: 20 free tickets

Staff parking

Private pension

Life assurance

Employee assistance programme

Perks at Work discounts

Training & development

Job summary

Merlin Entertainments at LEGOLAND Windsor Resort is seeking a Front of House Assistant for Nights to join a busy overnight hotel operations team. You will support the Night Coordinator, ensure guest safety, and help manage night-reception activities with a focus on service excellence.

Ideal candidates will have strong communication skills, a proactive mindset, and a background in hospitality or front-of-house roles. This is a 5-out-of-7 night shift position with weekend availability required.

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Hands-on and proactive approach.
• Night shift experience is advantageous.

Responsibilities

• Support the Night Coordinator in delivering safe overnight hotel operations.
• Conduct regular security patrols and maintain guest safety.
• Assist night reception activities and handle administrative tasks.
• Replenish hotel stock and maintain high standards of cleanliness in guest areas.

Skills

Customer service

Communication

Teamwork

Self-motivation

Proactive approach

Job description

Front of House Assistant - Nights

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time fully flexible, any 5 days out of 7, with hours between 10:00pm - 7:00am - weekend availability is required for this role.

Contract Type: Seasonal, Fixed Term

Join the AWESOME Hotel Team at LEGOLAND® Windsor Resort as a Front of House Assistant (Nights).

This is a fantastic opportunity for someone with a passion for customer service, hospitality, hotel operations, guest experience and night reception duties.

As a Front of House Assistant – Night Operations, you will support the Night Coordinator in delivering the smooth and safe overnight operation of our hotels. You'll be responsible for conducting regular security patrols, providing exceptional guest service, supporting night reception activities, completing administrative tasks, replenishing hotel stock, and maintaining high standards of cleanliness throughout guest and public areas.

The ideal candidate will have excellent communication skills, a proactive approach, and a commitment to delivering outstanding customer service and guest satisfaction. Experience in hotel reception, hospitality, night operations, security, accommodation services or front-of-house roles would be advantageous.

This role offers the opportunity to work in a fast-paced hotel environment where creating memorable guest experiences is at the heart of everything we do.

Qualifications & Experience

• This is an 18+ role due to night shift
• Previous night worker experience desired
• Previous Hotel or Hospitality based experience desired
• Excellent customer service and communication skills
• Ability to self motivate, work independently and as part of a team
• Have a hands on and proactive approach

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About The LEGOLAND® Windsor Resort

We are looking for Front of House Assistants (Nights) to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

From GBP £12.40/Hr.