Accommodation Supervisor

Merlin Entertainments; Windsor; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

40% discount off LEGO products

20 free tickets for Merlin Attractions

25% discount in Merlin shops

Private pension scheme

Life assurance scheme

Ongoing training & development

Job summary

A leading entertainment company is seeking an Accommodation Supervisor at the LEGOLAND® Windsor Resort. You will be pivotal in leading operations and enhancing guest satisfaction in their hotels. The ideal candidate has prior experience in a hotel setting, is passionate about guest relations, and possesses excellent communication skills. Join a vibrant team committed to creating memorable experiences for families.

Qualifications

• Previous experience in hotel function essential.
• Passionate about exceeding guest expectations.
• Familiar with risk assessments and incident reporting.

Responsibilities

• Support day-to-day hotel operations.
• Respond to department queries and resolve guest complaints.
• Monitor digital systems for staff and guest requests.

Skills

Clear and professional communication

Data metrics and reporting

Guest satisfaction improvement

Health & safety compliance

Job description

Merlin Entertainments provided pay range

This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7‑day rota (any 5 days out of 7)

Contract Type: Permanent, Salaried

Here at the LEGOLAND® Windsor Resort we are entering our Festive Season, and we are recruiting for an Accommodation Supervisor to join our AWESOME Hotel Operations Team! The Accommodation Supervisor will support the day‑to‑day operation of our two Brick‑tastic hotels and our beautiful LEGOLAND® Woodland Village lodges and barrels. Working as a central point of contact for the Accommodations team, the Accommodations Supervisor will respond to department queries, monitor in‑house digital systems for guest and staff requests, resolve on the spot guest complaints, handle reservation queries and support with employee relations issues, with the overall goal of delivering first‑class guest experience to every family that chooses LEGOLAND Windsor for their short break. You will identify, prioritise and communicate actions via the relevant communication channels (radio, phone, email, digital systems), maintaining accurate records to identify trends and areas for improvement. As an integral part of the accommodations team, you will seek to consistently improve our guest satisfaction and ensure the smooth operation of all overnight accommodations.

Qualifications & Experience

• Previous experience working in a hotel function, ideally front desk / reception administration or back of house / administration is essential
• Clear and professional communication across phone, email, and digital systems
• Previous experience with data metrics, reporting, tracking and presentation of collected data
• Passionate about exceeding guest expectations, with a focus on improving guest KPI metrics
• Familiar with risk assessments, health & safety compliance and accident / incident reporting
• The ability to embrace our Merlin values - Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care - and empower the team around you to bring joy, create connections and make lasting memories for our guests, leading by example to guide the behaviours that set us apart as an employer, a community and a first choice destination for families.

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About The LEGOLAND® Windsor Resort

We are looking for an Accommodation Supervisor to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine‑tingles. In memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £26,000.00/Yr.