Accident Repair Coordinator | Customer Care & Admin Lead

Steven Eagell Group; Milton Keynes; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + Birthday Off

Long service awards

Enhanced maternity/paternity at length

Car benefit scheme

Sales incentives

Comprehensive training

Company pension scheme

Death in service

Perk Box discounts

In-house/manufacturer qualifications

Staff referral scheme

Private medical cover

Job summary

Steven Eagell Group in Milton Keynes is seeking an Accident Repair Co-ordinator to manage customer bookings, prepare repair documentation and keep accurate records. You will communicate with customers throughout the repair process, arrange courtesy cars and handle payments and invoicing.

The role requires strong administration and customer service skills, excellent attention to detail and the ability to work across internal systems in a busy workshop environment.

Qualifications

• Excellent communication and customer service skills, with the ability to build rapport with a range of people.
• Strong organisational skills and the ability to manage multiple tasks in a busy environment.
• Excellent attention to detail, particularly when handling customer information, financial transactions and repair documentation.
• A proactive approach to problem-solving, with the confidence to manage customer concerns and escalate issues when necessary.
• Good IT and administration skills, including confidence working with databases, spreadsheets and internal systems.
• A team-focused attitude, with the flexibility to support colleagues and respond to changing business needs.
• A professional and positive approach, with a commitment to delivering an excellent customer experience.

Responsibilities

• Co-ordinate customer bookings, prepare documentation and ensure repair records are accurate and up to date.
• Communicate with customers throughout the repair process, providing regular updates, arranging courtesy cars and responding to queries.
• Prepare and issue repair estimates, follow up with customers and issue repair certificates when work is completed.
• Process customer payments, support invoicing and banking activities, and help maintain accurate financial records.
• Assist with reporting on repair activity and performance, ensuring information is recorded accurately across internal systems.
• Handle customer concerns professionally, work closely with colleagues and external partners, and follow company policies on data protection, health and safety.

Skills

Administration

Customer communication

Job description

Steven Eagell Group in Milton Keynes is seeking an Accident Repair Co-ordinator to manage customer bookings, prepare repair documentation and keep accurate records. You will communicate with customers throughout the repair process, arrange courtesy cars and handle payments and invoicing.

The role requires strong administration and customer service skills, excellent attention to detail and the ability to work across internal systems in a busy workshop environment.