Accident Repair Coordinator

Steven Eagell Limited; Milton Keynes; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days leave + Holidays

Long Service Awards

Maternity/Paternity benefits

Car benefit

Sales incentives

Training provided

Company pension

Death in Service

Perk Box discounts

In-house qualifications

Staff referrals

Medical cover

Job summary

Steven Eagell Limited in Milton Keynes (Toyota Milton Keynes) is seeking an Accident Repair Co-ordinator to manage customer bookings, documentation and repair records with accuracy. You will communicate with customers during the repair process, arrange courtesy cars, prepare estimates and certificates, and support invoicing and financial records.

The role offers a comprehensive benefits package, 25 days leave, training, pension, and opportunities within a family-run automotive retailer focused

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills and the ability to manage multiple tasks.
• Excellent attention to detail, particularly with customer information and financials.
• Proactive problem-solving with confidence to address issues.
• Good IT and administration skills with databases and spreadsheets.
• Team-focused attitude and flexibility to support colleagues.
• Professional and positive approach delivering excellent customer experience.

Responsibilities

• Co-ordinate customer bookings, prepare documentation and ensure repair records are accurate and up to date.
• Communicate with customers throughout the repair process, providing regular updates, arranging courtesy cars and responding to queries.
• Prepare and issue repair estimates, follow up with customers and issue repair certificates when work is completed.
• Process customer payments, support invoicing and banking activities, and help maintain accurate financial records.
• Assist with reporting on repair activity and performance, ensuring information is recorded accurately across internal systems.
• Handle customer concerns professionally, work closely with colleagues and external partners, and follow company policies on data protection, health and safety.

Skills

Customer service

Communication

Organisational skills

Attention to detail

IT skills

Teamwork

Tools

Databases

Invoicing software

Job description

Job Title

Accident Repair Co-ordinator

Location

Toyota Milton Keynes

Salary

up to £29,500

Contract

Permanent - Full Time

About Steven Eagell

As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities as a Accident Repair Co-ordinator

• Co-ordinate customer bookings, prepare documentation and ensure repair records are accurate and up to date.
• Communicate with customers throughout the repair process, providing regular updates, arranging courtesy cars and responding to queries.
• Prepare and issue repair estimates, follow up with customers and issue repair certificates when work is completed.
• Process customer payments, support invoicing and banking activities, and help maintain accurate financial records.
• Assist with reporting on repair activity and performance, ensuring information is recorded accurately across internal systems.
• Handle customer concerns professionally, work closely with colleagues and external partners, and follow company policies on data protection, health and safety.

What we are looking for in a Accident Repair Co-ordinator

• Excellent communication and customer service skills, with the ability to build rapport with a range of people.
• Strong organisational skills and the ability to manage multiple tasks in a busy environment.
• Excellent attention to detail, particularly when handling customer information, financial transactions and repair documentation.
• A proactive approach to problem-solving, with the confidence to manage customer concerns and elevate issues when necessary.
• Good IT and administration skills, including confidence working with databases, spreadsheets and internal systems.
• A team-focused attitude, with the flexibility to support colleagues and respond to changing business needs.
• A professional and positive approach, with the commitment to delivering an excellent customer experience.

What we offer you

• 25 days annual leave + Bank Holidays and your Birthday Off
• Long Service Awards / Colleague Recognition
• Enhanced Maternity / Paternity at qualifying service length
• Car Benefit Scheme after successful completion of a probation period
• Sales Incentives
• Comprehensive training provided
• Company pension scheme
• Death in Service
• Access to high street discounts through Perk Box
• In-house, manufacturer & professional qualifications
• Staff referral scheme
• Access to medical cover through Simply Health

Company Culture & Employer Information

The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.