Accident Repair Coordinator: Seamless Repairs & Updates

Steven Eagell Limited; Milton Keynes; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days leave + Holidays

Long Service Awards

Maternity/Paternity benefits

Car benefit

Sales incentives

Training provided

Company pension

Death in Service

Perk Box discounts

In-house qualifications

Staff referrals

Medical cover

Job summary

Steven Eagell Limited in Milton Keynes (Toyota Milton Keynes) is seeking an Accident Repair Co-ordinator to manage customer bookings, documentation and repair records with accuracy. You will communicate with customers during the repair process, arrange courtesy cars, prepare estimates and certificates, and support invoicing and financial records.

The role offers a comprehensive benefits package, 25 days leave, training, pension, and opportunities within a family-run automotive retailer focused

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills and the ability to manage multiple tasks.
• Excellent attention to detail, particularly with customer information and financials.
• Proactive problem-solving with confidence to address issues.
• Good IT and administration skills with databases and spreadsheets.
• Team-focused attitude and flexibility to support colleagues.
• Professional and positive approach delivering excellent customer experience.

Responsibilities

• Co-ordinate customer bookings, prepare documentation and ensure repair records are accurate and up to date.
• Communicate with customers throughout the repair process, providing regular updates, arranging courtesy cars and responding to queries.
• Prepare and issue repair estimates, follow up with customers and issue repair certificates when work is completed.
• Process customer payments, support invoicing and banking activities, and help maintain accurate financial records.
• Assist with reporting on repair activity and performance, ensuring information is recorded accurately across internal systems.
• Handle customer concerns professionally, work closely with colleagues and external partners, and follow company policies on data protection, health and safety.

Skills

Customer service

Communication

Organisational skills

Attention to detail

IT skills

Teamwork

Tools

Databases

Invoicing software

Job description

Steven Eagell Limited in Milton Keynes (Toyota Milton Keynes) is seeking an Accident Repair Co-ordinator to manage customer bookings, documentation and repair records with accuracy. You will communicate with customers during the repair process, arrange courtesy cars, prepare estimates and certificates, and support invoicing and financial records.

The role offers a comprehensive benefits package, 25 days leave, training, pension, and opportunities within a family-run automotive retailer focused