Patient Access & Clinic Bookings Coordinator

Sandwell and West Birmingham Hospitals NHS Trust; West Bromwich; On-site; GBP 19,000 - 23,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is seeking highly organised, proactive and customer-focused team members for the Patient Access Department at Sandwell Health Campus. The role is fast paced, varied and challenges you to work closely with colleagues across the Trust and with the public to provide a Best in Class service.

You will help manage clinics, bookings and rescheduling with attention to RTT and 2ww targets, while delivering courteous support and accurate information to patients and

Qualifications

• Highly organised and proactive individuals with a customer-focused approach.
• Ability to communicate effectively at all levels within a hospital environment.

Responsibilities

• Manage clinic bookings and rescheduling of new and follow-up appointments.
• Support RTT and 2ww target performance where applicable.
• Handle enquiries from colleagues and public and perform related administrative tasks.

Skills

Organisational skills

Customer service

Communication

Problem solving

Multi-tasking

Job description

Sandwell and West Birmingham NHS Trust is seeking highly organised, proactive and customer-focused team members for the Patient Access Department at Sandwell Health Campus. The role is fast paced, varied and challenges you to work closely with colleagues across the Trust and with the public to provide a Best in Class service.

You will help manage clinics, bookings and rescheduling with attention to RTT and 2ww targets, while delivering courteous support and accurate information to patients and