Patient Booking Administrator

SAH Diagnostics; Newport; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Fixed-term contract

Office-based role

Supportive teams

Impact on NHS access

Job summary

SAH Diagnostics is seeking a Patient Booking Administrator to coordinate outpatient appointments, backfill cancellations, and maintain accurate pathway records using Trust systems. The role supports timely access to care and contributes to a smoother patient journey.

The position is office-based in Bristol, fixed-term for 6 months (37.5 hours/week) with potential extension, working alongside clinical and administrative teams to maximise clinic utilisation and reduce waiting times.

Qualifications

• Previous NHS administrative or patient booking experience.
• Experience using patient scheduling systems.
• Strong organisational and communication skills.
• Ability to manage high-volume workloads and competing priorities.
• Professional and compassionate approach.

Responsibilities

• Book outpatient appointments and procedure sessions.
• Backfill cancellations to maximise clinic utilisation.
• Maintain accurate patient records on Trust systems.
• Liaise with patients, clinicians and Trust teams.
• Support pathway coordination, scheduling, and tracking activity.
• Contribute to efficient service delivery and patient experience.

Skills

NHS admin

Scheduling systems

Organisational skills

Communication skills

Prioritisation

Job description

Job Title: Patient Booking Administrator

Employment Type:

Fixed-Term (6 Months, with possible extension) Full time office based 37.5 hours per week

Location:

UWE Bristol Future Space

Start Date:

ASAP

Salary:

£24,639

This role is central to ensuring patients are booked efficiently, appointments are coordinated accurately, and clinic capacity is used effectively. Working closely with clinical and operational teams, you will help support timely access to care and contribute directly to reducing waiting times and improving the overall patient journey.

About the Role

As a Patient Booking Administrator, you will be responsible for coordinating outpatient appointments and supporting the smooth delivery of our clinics. You will manage patient bookings, backfill cancellations, and maintain accurate pathway records using Trust systems. Working closely with clinical and operational teams, you will help ensure clinics run efficiently and patients are seen in a timely manner. This role is essential to maximising capacity and reducing waiting times.

Key Responsibilities

• Book outpatient appointments and procedure sessions
• Actively backfill cancellations to maximise clinic utilisation
• Maintain accurate patient records on Trust systems
• Liaise with patients, clinicians, and Trust teams professionally
• Support pathway coordination, scheduling, and tracking activity
• Contribute to efficient service delivery and patient experience

Qualifications & Skills

• Previous NHS administrative or patient booking experience
• Experience using patient scheduling systems
• Strong organisational and communication skills
• Ability to manage high-volume workloads and competing priorities
• Professional and compassionate approach

Benefits

• Competitive salary dependent on experience
• Fixed-term role with clear scope and structure
• Supportive clinical and administrative teams
• Opportunity to contribute directly to NHS access and waiting list reduction
• Well-defined processes and expectations

Please note: We can only accept applications from candidates who can provide evidence of UK Right to Work.

SAH Diagnostics is an equal opportunities employer and welcomes applications from all backgrounds.