Academic English Tutor

Gbs Uk; Manchester; On-site; GBP 28,000 - 32,000; Full time

Job summary

A higher education provider in Manchester is seeking a Student Success Tutor to support students through their academic journey. The role involves direct and indirect support, ensuring excellent educational experiences. The ideal candidate will have a Bachelor's degree and experience in coaching within a higher education setting, effective communication skills, and a proactive approach to student support. This permanent position offers attractive benefits including annual leave and a pension scheme.

Benefits

25 days annual leave plus 8 public holidays

Flexible Benefits: Cycle to Work, Workplace Nursery

Tuition reimbursement for career development courses

Discretionary annual performance bonus

Qualifications

• Experience working in FE/HE and in academic coaching.
• Experience in a widening participation environment or as a teaching assistant.
• Demonstrated standards of professionalism within a student-focused service.

Responsibilities

• Support students to improve attendance and submission rates.
• Identify and assist at-risk students proactively.
• Guide students towards necessary support.
• Participate in faculty monitoring meetings.

Skills

Effective people skills

Organisational skills

Conflict management

Excellent communication skills

Ability to work under pressure

Proactive outlook

Education

Bachelor's degree

Job description

Department: Student Support

Location: Manchester (On‑Site)

Type of Contract: Permanent

About Us

GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision

Changing Lives through Education

The Role

Student Success Tutors (SSTs) provide direct support for assigned students/groups with student meetings, proactive holistic support, and coaching of students. You will also provide indirect support for assigned students/groups via email, phone and tracking of student academic performance with Faculty Manager as required. To collaborate within the faculty and across departments to triage student problems and direct them to specialist services, enabling GBS colleagues to ensure an excellent experience for all students is delivered throughout their learning journey. You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly.

This role is not eligible for visa sponsorship!

What The Role Involves

• Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction)
• Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership. For example, knowledge of intercalation/top‑up opportunities
• Student organisational and learning support: Be proactive in identifying and supporting students who may be at risk. This will include finding students before or after class, calling students, and following up with students once support/initiatives are put in place
• Support students with workload management and life organisational skills
• Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back
• Guide and signpost students towards further support as necessary. Follow up a student case with colleagues and the student to ensure relevant support is in place

About You

• Experience of working in FE/HE and in academic coaching
• Experience of working in a widening participation environment or experience as a teaching assistant
• Bachelor's degree
• Effective people, organisational and conflict management skills
• Ability to be flexible to work days, evenings and weekends as required
• Desirable: Evidence of performance to the highest standards of professionalism within a student‑focused service approach
• Excellent communication skills (verbal and written)
• Committed team player and able to work under pressure to tight timelines
• Demonstrate a proactive outlook to work

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Employee Testimonial

"GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." – Barbara Vargas (Professional Services Employee)

Equality, Diversity and Inclusion

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.