Abbott Ambassador (Sales Specialist) South West

Abbott; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global healthcare company is seeking an Abbott Sales Ambassador to manage accounts in the South West UK. Key responsibilities include building customer relationships, ensuring profitability, and providing technical support. Candidates should have a Bachelor's degree and experience in sales or account management. This role offers competitive benefits and requires approximately 75% travel. Ideal candidates will have skills in account management, customer engagement, and technical troubleshooting.

Benefits

Competitive salary

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Bachelor’s degree or equivalent experience required.
• Preferred background in bio medical, electrical, mechanical, or medical technology.

Responsibilities

• Managing and expanding existing accounts.
• Improving customer relationships and profitability.
• Providing first line service support and technical troubleshooting.
• Preparing regular customer business reviews.

Skills

Account management

Customer relationship building

Sales support

Technical troubleshooting

Training and coaching

Education

Bachelor's degree or equivalent

Bachelor's / Engineering degree in biomedical / electrical / mechanical / medical technology

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Abbott Diagnostics are looking for an Abbott Sales Ambassador (field based) South West UK.

The position reports directly to the Customer Experience Manager.

About the organisation

The Customer Experience Organisation is a part of our customer focusing organisation in Europe. Today, there are fewer, larger and more complex customers than ever before. The Customer Experience Organisation is responsible to create stronger, solutions-focused customer partnerships while also meeting the day-to-day service and support needs.

Primary objective of the position

The Abbott Sales Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.

Major accountabilities:

• Full revenue responsibility including forecasting and target performance achievement.
• Act as a trusted partner and advisor as Abbott’s main contact to customers.
• Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process.
• New product and menu expansion targeting and sales support.
• Prepare and execute regular customer business reviews.
• Manage routine renewals of base business accounts and negotiate long-term contracts.
• Provide first line service support and technical troubleshooting for defined service interventions with an average completion time of 2 hours (range 0‑4 hours).
• Perform technical service bulletins (TSBs).
• Implement new assays.
• Provide ongoing training and coaching to customers.
• Oversee progress of cross‑functional implementation team (post‑sale) with project manager.
• Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.

Educational background

Bachelor’s degree or equivalent experience required. Bachelor’s / Engineering degree in bio medical / electrical / mechanical / medical technology or commercial is preferred.

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Sales Force DIVISION: CRLB Core Lab LOCATION: United Kingdom > Maidenhead : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment