999 Emergency Medical Advisor | Compassionate Call Handler

South East Coast Ambulance Service NHS Foundation Trust; Gillingham; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Free parking

NHS Pension

Wellbeing hub

Staff networks

Job summary

South East Coast Ambulance Service NHS Foundation Trust is seeking a 999 Emergency Call Handler to be the first point of contact, gathering essential information and offering reassurance. Training is provided in a supportive environment within our NHS 111/999 contact centres.

Role requires working varied shifts, including nights and weekends, with full-time office-based placement at Medway, Kent, or Crawley, West Sussex, and a focus on patient safety and accurate triage.

Qualifications

• Interpersonal empathy and listening skills.
• Clear, effective verbal communication abilities.
• Willingness to work a flexible shift pattern.

Responsibilities

• Be the first point of contact; obtain caller information and provide reassurance or guidance as needed.
• Enter patient details into the system and help classify urgency to route to appropriate care.

Skills

Empathy

Communication

Flexibility

Job description

South East Coast Ambulance Service NHS Foundation Trust is seeking a 999 Emergency Call Handler to be the first point of contact, gathering essential information and offering reassurance. Training is provided in a supportive environment within our NHS 111/999 contact centres.

Role requires working varied shifts, including nights and weekends, with full-time office-based placement at Medway, Kent, or Crawley, West Sussex, and a focus on patient safety and accurate triage.