Emergency Medical Advisor (999 Call Handler) - Medway

South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

35 days annual leave

NHS Pension Scheme

Free parking

Wellbeing hub

Training and development

Salary sacrifice schemes

Blue Light discount card

Job summary

South East Coast Ambulance Service NHS Foundation Trust is seeking 999 Emergency Call Handlers (Emergency Medical Advisors) to be the first point of contact for callers in emergencies. You will collect critical data, provide reassurance, and determine the appropriate care pathway, including ambulance response or telephonic assessment.

The role offers full training in a supportive NHS environment with a 9-week training programme, and a fully office-based setting at our NHS 111/999 contact centres

Qualifications

• Empathetic and caring approach to callers.
• Strong communication skills in demanding situations.
• Willingness to work varying shifts including nights and weekends.

Responsibilities

• Handle first contact when 999 is called, obtaining essential information and offering advice or reassurance.
• Enter caller data into computer systems and assess urgency to determine appropriate care pathway.
• Coordinate with ambulance services, clinicians, or alternative care pathways as needed.

Skills

Empathy

Excellent communication

Flexibility

Job description

Why apply for this role? Our 999 Emergency Call Handlers (Emergency Medical Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common.

Why apply for this role? Our 999 Emergency Call Handlers (Emergency Medical Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common.

You are the first person our patients speak to when they call 999 in an emergency.

What makes a great 999 Emergency Call Handler (Emergency Medical Advisor)?

• Our 999 Emergency Call Handlers are all caring and empathetic
• They all have great communication skills
• They're all happy and able to work flexibly

As a SECAmb 999 Emergency Call Handler, you are the first point of contact and are responsible for ensuring the correct information is obtained from the caller, whilst offering advice or re‑assurance sometimes under difficult circumstances. You will enter details into a computer system about the patient and their condition which categorises the seriousness of their illness or injury to ensure the patient receives the most appropriate care from us, this may be an emergency ambulance response, a telephone assessment by a clinician, a referral to an alternative care pathway or self care advice.

We will provide full training in a warm, friendly environment in our Emergency Call Centres.

Our Comprehensive Training Programme

• 9 weeks full time training
• Is full time, even for part time applicants
• Has a ‘must’ attend policy due to you obtaining your Pathways licence
• Comprises of 3 weeks of Monday to Friday classroom training, then observing and mentoring periods within the working environment for a further 6 weeks before you go "live"
• This is a fully office‑based role at our NHS 111/999 contact centres in Medway, Kent or Crawley, West Sussex. Due to 24/7 shift patterns, including nights, applicants must live within approximately 45–60 minutes’ commuting distance. Applications outside this distance will not be progressed.

As we are a 24/7 service, this role will involve working a varied shift pattern including earlies, lates, nights and weekends on a rota pattern. These rotas are fixed to ensure a safe provision to our patients. If you have a requirement to work nights ONLY, this can also be catered for.

What We Can Offer You

• Competitive salary of £25,760 - £27,476 (£13.17 per hour) with the extra earning potential with unsocial hours.
• Unsocial hours enhancements - For all hours that you work between 8pm and 6am Monday – Friday and all-day Saturday you will earn a shift bonus which means you will earn approximately £17.78 per hour. For Sundays and Public Holidays, you will earn approximately £22.26 per hour.
• 35 days’ annual leave inclusive of Bank Holidays (pro rata)
• Flexible working hours on a rota pattern
• Free parking
• Blue Light discount card Blue Light Card
• Generous NHS Pension Scheme
• Award winning Wellbeing hub
• Staff networks
• Training and development
• Salary Sacrifice schemes for cars or push bikes
• Access to occupational health
• Enhanced DBS check
• Bonus scheme

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

For further details / informal visits contact: Name: Joline Gunn Job title: Recruitment Advisor Email address: [e-mail]

[e-mail]