Emergency Medical Advisor - 999 Call Handler

South East Coast Ambulance Service Nhs Foundation Trust; Crawley Down; Sur place; GBP 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Full training

Free parking

NHS Pension

Wellbeing hub

Training and development

Résumé du poste

South East Coast Ambulance Service NHS Foundation Trust is seeking 999 Emergency Call Handlers (Emergency Medical Advisors) to be the first contact for patients calling 999. The role includes comprehensive training and a rota-based shift pattern in NHS 111/999 contact centres.

The position is full-time, with early, late, night and weekend shifts; full training spans 9 weeks with classroom and mentored components before going live. You must live within commuting distance of Medway or Crawley.

Qualifications

• Must have caring and empathetic nature.
• Excellent communication skills are essential.
• Able to work flexibly and handle shift patterns.

Responsabilités

• Answer 999 calls as the first point of contact.
• Provide lifesaving and guidance advice using the NHS Pathways system.
• Direct callers to appropriate services and coordinate care as needed.

Connaissances

Empathy

Communication skills

Flexibility

Description du poste

South East Coast Ambulance Service NHS Foundation Trust is seeking 999 Emergency Call Handlers (Emergency Medical Advisors) to be the first contact for patients calling 999. The role includes comprehensive training and a rota-based shift pattern in NHS 111/999 contact centres.

The position is full-time, with early, late, night and weekend shifts; full training spans 9 weeks with classroom and mentored components before going live. You must live within commuting distance of Medway or Crawley.