999 Emergency Call Handler (NHS)

South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Salary within NHS banding £25,760–£27,

Unsocial hours enhancements

35 days annual leave

Flexible working hours

Free parking

Blue Light discount card

NHS Pension Scheme

Wellbeing hub

Staff networks

Training and development

Salary Sacrifice schemes

Occupational health

Enhanced DBS check

Bonus scheme

Job summary

South East Coast Ambulance Service NHS Foundation Trust is seeking 999 Emergency Call Handlers (Emergency Medical Advisors) to join their NHS 111/999 contact centres in Medway, Kent or Crawley. The role requires working a varied shift pattern including nights and weekends, with full training provided in a warm, supportive environment.

You will join a 24/7 service with the chance to progress within the Trust, benefit from comprehensive NHS pension, annual leave, and other staff benefits as part

Qualifications

• Empathy and compassionate communication are essential.
• Ability to stay calm and effective under pressure.
• Willingness to work a flexible, 24/7 rota.

Responsibilities

• Work in NHS 111/999 contact centres delivering call handling.
• Rotate through earlies, lates, nights and weekends as part of a 24/7 service.
• Complete full training and probationary period in a supportive environment.

Skills

Empathy

Communication

Flexibility

Teamwork

Job description

South East Coast Ambulance Service NHS Foundation Trust is seeking 999 Emergency Call Handlers (Emergency Medical Advisors) to join their NHS 111/999 contact centres in Medway, Kent or Crawley. The role requires working a varied shift pattern including nights and weekends, with full training provided in a warm, supportive environment.

You will join a 24/7 service with the chance to progress within the Trust, benefit from comprehensive NHS pension, annual leave, and other staff benefits as part