Integrated Care Call Handler (111/999) – Training Path

South East Coast Ambulance Service NHS Foundation Trust; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

South East Coast Ambulance Service NHS Foundation Trust is hiring a Dual Role Integrated Care Call Handler at Band 3 for Medway MRC. The role combines 111 health advisor experience with 999 ambulance support, following a structured training pathway to enable flexible work across both services.

Successful candidates will train extensively in handling 999 calls and will transition to a blended role within an integrated urgent care team, delivering high-quality patient care and safe triage.

Qualifications

• Demonstrate excellent communication and listening skills.
• Remain calm under pressure and in challenging situations.
• Are passionate about delivering outstanding patient care.
• Can adapt to changing operational requirements.
• Are committed to learning and developing new skills.

Responsibilities

• Handle 111 and 999 calls using NHS Pathways.
• Assess caller needs and identify the most appropriate response.
• Provide clear, compassionate and professional support to callers.
• Deliver life-saving instructions where required.
• Signpost patients to appropriate services and care pathways.
• Support the delivery of safe, effective and patient-centred care.
• Work across both services as part of an integrated urgent care team.

Skills

Communication skills

Calm under pressure

Patient care

Adaptability

Willingness to learn

Tools

NHS Pathways

Job description

South East Coast Ambulance Service NHS Foundation Trust is hiring a Dual Role Integrated Care Call Handler at Band 3 for Medway MRC. The role combines 111 health advisor experience with 999 ambulance support, following a structured training pathway to enable flexible work across both services.

Successful candidates will train extensively in handling 999 calls and will transition to a blended role within an integrated urgent care team, delivering high-quality patient care and safe triage.