999 Call Handler — Emergency Medical Dispatcher

SWAST; Exeter; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS Benefits

27 days annual leave + holidays

NHS Pension

Car leasing scheme

Free parking across Trust sites

Staff networks

Discounts across the UK

Job summary

South Western Ambulance Service NHS Foundation Trust in Exeter is hiring a 999 Call Handler (Emergency Medical Dispatcher) to join the Emergency Operations Centre. You will record precise information during medical emergencies, provide reassurance, and help determine the right care and response times.

The role requires clear communication and precise data entry. The post offers NHS benefits, including generous annual leave and pension, with a standard 37.5-hour week and 24/7 shift coverage.

Qualifications

• Basic computer literacy with data entry experience.

Responsibilities

• Handle 999 calls and document details accurately.
• Provide caller reassurance and information.
• Work as part of the Emergency Operations Centre team.

Skills

Basic computer literacy

Job description

South Western Ambulance Service NHS Foundation Trust in Exeter is hiring a 999 Call Handler (Emergency Medical Dispatcher) to join the Emergency Operations Centre. You will record precise information during medical emergencies, provide reassurance, and help determine the right care and response times.

The role requires clear communication and precise data entry. The post offers NHS benefits, including generous annual leave and pension, with a standard 37.5-hour week and 24/7 shift coverage.