Emergency Medical Advisor (999 Call Handler) - Crawley

South East Coast Ambulance Service Nhs Foundation Trust; Crawley Down; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Full training

Free parking

NHS Pension

Wellbeing hub

Training and development

Job summary

South East Coast Ambulance Service NHS Foundation Trust is seeking 999 Emergency Call Handlers (Emergency Medical Advisors) to be the first contact for patients calling 999. The role includes comprehensive training and a rota-based shift pattern in NHS 111/999 contact centres.

The position is full-time, with early, late, night and weekend shifts; full training spans 9 weeks with classroom and mentored components before going live. You must live within commuting distance of Medway or Crawley.

Qualifications

• Must have caring and empathetic nature.
• Excellent communication skills are essential.
• Able to work flexibly and handle shift patterns.

Responsibilities

• Answer 999 calls as the first point of contact.
• Provide lifesaving and guidance advice using the NHS Pathways system.
• Direct callers to appropriate services and coordinate care as needed.

Skills

Empathy

Communication skills

Flexibility

Job description

Job summary

Your NHS needs YOU!

Why apply for this role?

Our 999 Emergency Call Handlers (Emergency Medical Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common.

You are the first person our patients speak to when they call 999 in an emergency.

What makes a great 999 Emergency Call Handler (Emergency Medical Advisor)?

• Our 999 Emergency Call Handlers are all caring and empathetic
• They all have great communication skills
• They're all happy and able to work flexibly

Main duties of the job

We will provide full training in a warm, friendly environment in our Emergency Call Centres.

Our comprehensive training programme:

• 9 weeks full time training
• Is full time, even for part time applicants
• Has a 'must' attend policy due to you obtaining your Pathways licence
• Comprises of 3 weeks of Monday to Friday classroom training, then observing and mentoring periods within the working environment for a further 6 weeks before you go "live".

This is a fully office-based role at our NHS 111/999 contact centres in Medway, Kent or Crawley, West Sussex. Due to 24/7 shift patterns, including nights, applicants must live within approximately 45-60 minutes' commuting distance. Applications outside this distance will not be progressed.

If you are planning to relocate, please include details and timescales in your supporting statement.

About us

As we are a 24/7 service, this role will involve working a varied shift pattern including earlies, lates, nights and weekends on a rota pattern. These rotas are fixed to ensure a safe provision to our patients. If you have a requirement to work nights ONLY, this can also be catered for.

What we can offer you:

• Competitive salary of £25.760- £27,476 (13.17 per hour) with the extra earning potential with unsocial hours allowance
• Unsocial hours enhancements - For all hours that you work between 8pm and 6am Monday - Friday and all-day Saturday you will earn a shift bonus which means you will earn approximately £17.78 per hour. For Sundays and Public Holidays, you will earn approximately £22.26 per hour.
• 35 days' annual leave inclusive of Bank Holidays (pro rata)
• Flexible working hours on a rota pattern
• Free parking
• Blue Light discount card Blue Light Card
• Generous NHS Pension Scheme
• Award winning Wellbeing hub
• Staff networks
• Training and development
• Salary Sacrifice schemes for cars or push bikes
• Access to occupational health
• Enhanced DBS check
• Bonus scheme

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

Job responsibilities

The role of an Emergency 999 Call Handler (Emergency Medical Advisor)

When you dial 999, your call goes through to a call handler based in one of our 2 Emergency Operation Call Centres. These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life threatening situations. The assistance you will provide will range from offering lifesaving advice whilst an ambulance is on route, to directing callers to other more suitable services.

This role can be demanding, challenging, and ultimately very rewarding however, it's not for everyone. Applicants will