999 Call Handler & Emergency Medical Advisor Flexible Hours

South East Coast Ambulance Service NHS Foundation Trust; Gillingham; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Flexible hours

Free parking

NHS Pension

Wellbeing hub

Training and development

Salary sacrifice schemes

Enhanced DBS

Bonus scheme

Blue Light discount

Staff networks

Job summary

South East Coast Ambulance Service NHS Foundation Trust in Medway invites applications for an Emergency Medical Advisor (999 Call Handler). The role involves fast-paced triage, compassionate caller support and accurate data entry.

Training spans 9 weeks full-time, with 3 weeks classroom and 6 weeks mentoring before going live. You will join a patient-focused service requiring calm decision-making, resilience, and strong communication.

Qualifications

• Excellent typing speed and accuracy.
• Ability to work well in a team and independently.
• Calm under pressure with strong problem solving and interpersonal skills.
• Empathetic nature and patient-focused approach.
• Good standard of education or equivalent experience.

Responsibilities

• Demonstrate high levels of personal commitment to patient-focused service.
• Maintain drive and resilience in a high-pressured environment.
• Work well within a team and independently.
• Show empathetic communication and problem-solving skills.

Skills

Typing skills

Interpersonal skills

Calm under pressure

Team work

Problem solving

Education

Good standard of education or equivalent experience

Job description

South East Coast Ambulance Service NHS Foundation Trust in Medway invites applications for an Emergency Medical Advisor (999 Call Handler). The role involves fast-paced triage, compassionate caller support and accurate data entry.

Training spans 9 weeks full-time, with 3 weeks classroom and 6 weeks mentoring before going live. You will join a patient-focused service requiring calm decision-making, resilience, and strong communication.