Emergency Medical Advisor (999 Call Handler) - Medway

South East Coast Ambulance Service NHS Foundation Trust; Gillingham; Sur place; GBP 26 000 - 27 000; Temps partiel

Avantages offerts par ce poste

Flexible hours

Free parking

NHS Pension

Wellbeing hub

Training and development

Salary sacrifice schemes

Enhanced DBS

Bonus scheme

Blue Light discount

Staff networks

Résumé du poste

South East Coast Ambulance Service NHS Foundation Trust in Medway invites applications for an Emergency Medical Advisor (999 Call Handler). The role involves fast-paced triage, compassionate caller support and accurate data entry.

Training spans 9 weeks full-time, with 3 weeks classroom and 6 weeks mentoring before going live. You will join a patient-focused service requiring calm decision-making, resilience, and strong communication.

Qualifications

• Excellent typing speed and accuracy.
• Ability to work well in a team and independently.
• Calm under pressure with strong problem solving and interpersonal skills.
• Empathetic nature and patient-focused approach.
• Good standard of education or equivalent experience.

Responsabilités

• Demonstrate high levels of personal commitment to patient-focused service.
• Maintain drive and resilience in a high-pressured environment.
• Work well within a team and independently.
• Show empathetic communication and problem-solving skills.

Connaissances

Typing skills

Interpersonal skills

Calm under pressure

Team work

Problem solving

Formation

Good standard of education or equivalent experience

Description du poste

Emergency Medical Advisor (999 Call Handler) - Medway

Company: South East Coast Ambulance Service NHS Foundation Trust

Salary: £25,760 - £27,476 per annum

Hours: Part-time

Location: Medway, Kent or Crawley, West Sussex (Gillingham, ME8 6PL). Applicants must live within an approximate 45–60 minute commuting distance.

Job type: Permanent

Training: 9 weeks full time training; 3 weeks classroom training, followed by 6 weeks observing and mentoring before going live. Training includes a Pathways licence.

This role can be demanding, challenging, and ultimately very rewarding; however, it is not for everyone. Applicants will need to have a range of skills to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all callers, no matter what the situation.

Interview process will consist of 6 Multi‑Mini Interviews (MMI) and a tour of the Emergency Operations Centre.

All successful applicants will be required to undertake an Enhanced DBS check for adults and children.

This advert closes on 12 Nov 2026.

What we can offer you

• Competitive salary of £25,760 - £27,476 (£13.17 per hour) with extra earning potential with unsocial hours.
• Unsocial hours enhancements – For all hours that you work between 8pm and 6am Monday – Friday and all-day Saturday you will earn a shift bonus which means you will earn approximately £17.78 per hour. For Sundays and Public Holidays, you will earn approximately £22.26 per hour.
• 35 days’ annual leave inclusive of Bank Holidays (pro rata).
• Flexible working hours on a rota pattern.
• Free parking.
• Blue Light discount card.
• Generous NHS Pension Scheme.
• Wellbeing hub.
• Staff networks.
• Training and development.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health.
• Enhanced DBS check.
• Bonus scheme.

Responsibilities & Requirements

• Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service.
• We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high‑pressured environment.
• You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education or equivalent experience.
• This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature.

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

Equal Opportunity

Proud member of the Disability Confident employer scheme.

About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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