5-Star Night Concierge & Security

Daniel Thwaites; Windermere; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive pay above NLW

Stream – wage access

28 days annual leave (rising to 33)

Enhanced maternity and paternity pay

Health cash plan

Long service awards

Employee Assistance Programme

Discounted accommodation, food and dr

Pension and Life assurance

Bespoke training programmes

Apprenticeships available

Engaging & supportive work environment

Job summary

Langdale Chase Hotel on Lake Windermere is seeking a Night Porter to provide a five-star guest experience while ensuring security and health & safety during the night. You will check in late arrivals, check out early departures, and assist with night-time refreshments and room service.

The role requires a professional, loyal and knowledgeable approach, with the ability to multi-task in a pressurised environment. Rezlynx experience is a plus.

Qualifications

• Experience in a Night Porter or similar hospitality role.
• Ability to multi-task in a pressurised environment.
• Knowledge of hotel fire evacuation plans and fire panel operation.
• Computer literate with familiarity of hotel management software.

Responsibilities

• Provide high standard guest service and welcome to ensure an exceptional guest experience.
• Ensure full security and health & safety for the hotel overnight.
• Check in late arrival guests and check out early departures.
• Serve refreshments to residents overnight when necessary.
• Set up and clear public areas as required.
• Clear restaurant tables after late dinners.
• Complete patrols of the hotel and premises overnight.
• Be familiar with fire evacuation plans and fire panel operation.

Skills

Guest service

Security awareness

Time management

Teamwork

Tools

Rezlynx

Job description

Langdale Chase Hotel on Lake Windermere is seeking a Night Porter to provide a five-star guest experience while ensuring security and health & safety during the night. You will check in late arrivals, check out early departures, and assist with night-time refreshments and room service.

The role requires a professional, loyal and knowledgeable approach, with the ability to multi-task in a pressurised environment. Rezlynx experience is a plus.