Night Supervisor

Thwaites; Windermere; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Live-in accommodation

Salary negotiable

Discounted meals and stays

Employee benefits

Training & career progression

Job summary

Langdale Chase Hotel in Windermere is seeking a Night Supervisor to lead overnight guest services while ensuring the security and safety of the property. You will supervise a small team, manage late check-ins and early check-outs, and maintain high standards of service throughout the night.

The role requires a calm, responsible approach, excellent communication, and the ability to work on your own initiative.

Qualifications

• Previous experience in a Night Supervisor or similar role.
• Comfortable working overnight and managing a small team.

Responsibilities

• Provide five-star guest service and welcome to guests.
• Ensure security and health & safety of the hotel overnight.
• Check in late arrival guests and check out early departures.
• Serve refreshments to residents during the night where required.
• Set up and clear public areas and restaurant tables as needed.
• Carry out nightly patrols of the hotel and premises.
• Be conversant with fire evacuation plans and fire panel operation.

Job description

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

We are looking to appoint a Night Supervisor, reporting to the Guest Service Manager, to provide a five-star guest experience through the delivery of a caring and attentive service to our visiting guests, as well as ensuring the security and health & safety of the Hotel overnight.

Your day to day;

• Responsible for you and your team providing a high standard of guest service and welcome to ensure an exceptional guest experience
• Ensuring full security and health & safety for the hotel and premises throughout the night
• Checking in any late arrival guests and checking out any early departures
• Where necessary serving refreshments to hotel residents throughout the night
• Setting up and clearing any public areas as necessary
• Clearing restaurant tables after any late dinners
• Completing patrols of the hotel and premises throughout the night
• Being knowledgeable and fully conversant with the hotel fire evacuation plans as well as understanding the fire panel operation

Who are we looking for?

You will have worked previously in a similar Night Supervisor role and will ideally have worked in a high quality Four-Star or Five-Star hotel.

You will be able to stay calm and responsible whilst ensuring standards are maintained at all times, providing the highest levels of guest service. You will need excellent communication skills and be confident to work on your own initiative.

If you are self-motivated and can multi-task this could be for you. You should have a history of supervising a team however personality is what really counts.

You will have the ability to work well with others to represent the Company and the hotel in a passionate, loyal, professional, and knowledgeable manner. You will have a strong work ethic, good timekeeping and the ability to multi-task whilst working in a pressurised environment.

You will be computer literate and previous experience with Rezlynx would be advantageous.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Live in accommodation is available
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment