Night Concierge: Elevate Hospitality & Growth

Crerar Hotels Group; Inverurie; On-site; GBP 20,000 - 26,000; Full time

Job summary

Crerar Hotels is seeking a dedicated Night Porter to oversee the night desk and ensure safety and smooth operations from 11pm to 7am at our hotels in Scotland and the Lake District.

You will set up function rooms, assist guests during the night, and may support other teams. Previous night experience in hospitality is preferred, and a commitment to excellent service will shine through in every guest interaction.

Qualifications

• Previous night hotel experience is preferred.
• Excellent customer service and a professional appearance.
• Ability to manage security procedures and end-of-shift routines.

Responsibilities

• Oversee the night desk from 11pm to 7am to ensure smooth operations.
• Assist guests with night-time needs and requests.
• Set up function rooms for events and store furniture/equipment.
• Follow end-of-day procedures and maintain high security standards.
• Support cleaning, bar, and reception teams as required and act as duty manager if needed.
• Produce audit reports and interact with guests to exceed expectations.

Skills

Night shift

Customer service

Security awareness

Hospitality experience

Job description

Crerar Hotels is seeking a dedicated Night Porter to oversee the night desk and ensure safety and smooth operations from 11pm to 7am at our hotels in Scotland and the Lake District.

You will set up function rooms, assist guests during the night, and may support other teams. Previous night experience in hospitality is preferred, and a commitment to excellent service will shine through in every guest interaction.