5-Star Night Concierge & Guest Experience

Thwaites; Windermere; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Stream – wage access

28 days annual leave

Enhanced maternity/paternity pay

Health cash plan

Long service awards

Employee assistance programme

Discounted accommodation

Pension and life assurance

Training programmes

Apprenticeships available

Engaging and supportive work环境

Job summary

Langdale Chase Hotel in Windermere invites applications for a Night Porter to deliver five-star guest experiences while maintaining security and safety overnight. Reporting to the Reception Manager, you will check in late arrivals, patrol the premises, assist with late-night refreshment service and ensure smooth operation of all public areas.

The role requires prior Night Porter experience in a Four- or Five-Star setting, strong team collaboration and the ability to multitask in a fast-paced

Qualifications

• Experience in a Night Porter role in a Four- or Five-Star hotel.
• Computer literacy; Rezlynx experience is advantageous.
• Strong work ethic, timekeeping and ability to multitask in a pressurised environment.

Responsibilities

• Provide a high standard of guest service and welcome to ensure an exceptional guest experience.
• Ensure security and health & safety for the hotel overnight.
• Check in late arrival guests and check out early departures.
• Serve refreshments to hotel residents during the night where necessary.
• Set up and clear public areas as required.
• Clear restaurant tables after late dinners.
• Complete patrols of the hotel and premises throughout the night.
• Be knowledgeable of the hotel fire evacuation plans and fire panel operation.

Skills

Guest service

Teamwork

Tools

Rezlynx

Job description

Langdale Chase Hotel in Windermere invites applications for a Night Porter to deliver five-star guest experiences while maintaining security and safety overnight. Reporting to the Reception Manager, you will check in late arrivals, patrol the premises, assist with late-night refreshment service and ensure smooth operation of all public areas.

The role requires prior Night Porter experience in a Four- or Five-Star setting, strong team collaboration and the ability to multitask in a fast-paced