3rd Line Support / Project Engineer

JR United Kingdom; Stevenage; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading Managed Service Provider in the UK is seeking an exceptional 3rd Line Support Engineer to join a dynamic team. The role provides a unique opportunity to work with cutting-edge technologies and offers a clear career progression path in a supportive environment. You will be responsible for resolving technical challenges, performing project rollouts, and ensuring system integrity. This position is ideal for someone eager to grow in a collaborative, innovative workplace.

Qualifications

• Experience with Azure, Microsoft 365, Windows, and Intune.
• Strong problem-solving skills for resolving incidents.
• Ability to support users with hardware, software, and network issues.

Responsibilities

• Resolve technical problems escalated from 2nd line support.
• Perform project rollouts, including Microsoft 365.
• Maintain smooth system operations through regular updates and patches.

Skills

Azure

Microsoft 365

Windows

Intune

Networking

Cybersecurity

Job description

Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a final point of technical escalation. This role will involve BAU, projects, and absolutely no ceiling for progression. There is a direct roadmap from a career point of view & they’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture

Primary Responsibilities:

• Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber
• Resolving Incidents: Resolved technical problems passed on from 2nd line.
• Project Roll outs: for example, entire 365 roll-outs
• Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
• Help Users: Support staff with any problems using their hardware, software, or internet.
• Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
• Documentation: Log issues, how they were fixed, and any system changes.

We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology.

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Created on 04/06/2025 by JR United Kingdom