3rd Line Support / Project Engineer

JR United Kingdom; High Wycombe; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading IT services company in High Wycombe is seeking a 3rd Line Support / Project Engineer. You will be critical in resolving technical escalations, leading project deployments, and enhancing system performance using cutting-edge technologies. This role offers a clear career roadmap and an opportunity to work in a collaborative environment that prioritizes professional development.

Qualifications

• Experience with 3rd line support and effective incident resolution.
• Familiarity with cloud technologies and MSP environments.
• Strong collaboration and documentation skills.

Responsibilities

• Resolving technical incidents escalated from 2nd line support.
• Managing project rollouts and system maintenance.
• Providing user support for hardware and software issues.

Skills

Azure

Office 365

Windows

Intune

Entra ID

Networking

Cybersecurity

Job description

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3rd Line Support / Project Engineer, High Wycombe

Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

High Wycombe, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You will be working with a fast-growing Managed Service Provider as a final point of technical escalation. The role involves BAU activities, projects, and offers unlimited progression opportunities. The company has a clear career roadmap, exceptional leadership, and fosters a family-like culture.

Primary Responsibilities:

• Technologies: Experience with Azure, Office 365, Windows, Intune, Entra ID, Networking, Cybersecurity
• Resolving Incidents: Addressing technical problems escalated from 2nd line support
• Project Rollouts: Managing deployments such as Office 365 migrations
• System Maintenance: Performing updates, troubleshooting network issues, applying patches
• User Support: Assisting staff with hardware, software, or internet issues
• Team Collaboration: Supporting the wider 3rd line team and contributing to larger projects
• Documentation: Logging issues, solutions, and system changes

We seek an experienced 3rd Line Support engineer eager to excel in the MSP sector using the latest technology.