3rd Line Support / Project Engineer

JR United Kingdom; Colchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading Managed Service Provider is seeking an exceptional 3rd Line Support Engineer to join their dynamic team in Colchester. You will work on critical incidents, help resolve technical issues, and participate in exciting project roll-outs with cutting-edge technology. This role offers strong career progression opportunities within a supportive and collaborative environment.

Qualifications

• Experience in 3rd line support.
• Strong background with Azure and Windows environments.
• Excellent problem-solving skills in a technical customer support capacity.

Responsibilities

• Resolve technical problems from 2nd line support.
• Manage project roll-outs such as Office 365.
• Perform system updates and fix network issues.

Skills

Azure

Windows

Networking

Cyber

Intune

Entra ID

Incident Resolution

Job description

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Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

colchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a final point of technical escalation. This role will involve BAU, projects, and absolutely no ceiling for progression. There is a direct roadmap from a career point of view & they’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture

Primary Responsibilities:

• Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber
• Resolving Incidents: Resolved technical problems passed on from 2nd line.
• Project Roll outs: for example, entire 365 roll-outs
• Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
• Help Users: Support staff with any problems using their hardware, software, or internet.
• Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
• Documentation: Log issues, how they were fixed, and any system changes.

We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology.