3rd Line Support / Project Engineer

JR United Kingdom; Crawley; On-site; GBP 36,000 - 54,000; Full time

Job summary

A dynamic Managed Service Provider in Crawley is seeking a 3rd Line Support / Project Engineer to join their team. The role encompasses resolving complex technical issues, engaging in project rollouts, and ensuring systems operate smoothly. With opportunities for professional growth and collaboration in a supportive environment, this position promises career advancement and a culture that values employee contributions.

Benefits

Professional development opportunities

Flexible working options

Collaborative team culture

Qualifications

• Experience with Azure, 365, Windows, Intune, Networking, and Cyber.
• Previous role in support troubleshooting.
• Demonstrated ability to manage projects like 365 rollouts.

Responsibilities

• Resolve technical issues escalated from 2nd line support.
• Perform regular updates and fix network problems.
• Document issues and solutions effectively.

Skills

Azure

Windows

Intune

Networking

Cyber

Entra ID

Job description

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3rd Line Support / Project Engineer, crawley, west sussex

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Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

crawley, west sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a final point of technical escalation. This role will involve BAU, projects, and absolutely no ceiling for progression. There is a direct roadmap from a career point of view & they’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture

Primary Responsibilities:

• Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber
• Resolving Incidents: Resolved technical problems passed on from 2nd line.
• Project Roll outs: for example, entire 365 roll-outs
• Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
• Help Users: Support staff with any problems using their hardware, software, or internet.
• Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
• Documentation: Log issues, how they were fixed, and any system changes.

We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology.