3rd Line Support / Project Engineer

JR United Kingdom; Swindon; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading Managed Service Provider is seeking an exceptional 3rd Line Support Engineer to join their expanding team in Swindon. This role offers opportunities for professional growth, utilizing cutting-edge technology to resolve client issues while providing excellent user support and maintaining system efficiency. With a commitment to collaboration and development, the company promotes a culture that values flexibility and employee well-being.

Qualifications

• Experience with Azure and Office 365 required.
• Strong troubleshooting skills for 2nd line escalated issues.
• Ability to participate in project rollouts.

Responsibilities

• Resolve technical issues escalated from 2nd line support.
• Perform internal projects including Office 365 deployments.
• Maintain systems through updates and patching.

Skills

Azure

Office 365

Windows

Intune

Networking

Cybersecurity

Job description

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3rd Line Support / Project Engineer, Swindon, Wiltshire

Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

• Are you an exceptional 3rd line support engineer eager to be heavily involved in projects within a dynamic, growing team?
• Do you want to advance your career with cutting-edge technology in the MSP space?
• Are you looking to work for a company that values collaboration, offers flexibility, and invests in your professional development?

You will work with a fast-growing Managed Service Provider as a final point of technical escalation in support. The role includes BAU tasks, projects, and offers unlimited progression potential. The company provides a clear career roadmap, excellent leadership, and a family-like culture that values its employees.

Primary Responsibilities:

• Technologies: Experience with Azure, Office 365, Windows, Intune, Entra ID, Networking, Cybersecurity.
• Resolving Incidents: Address technical issues escalated from 2nd line support.
• Project Rollouts: Such as complete Office 365 deployments.
• System Maintenance: Perform updates, resolve network issues, and apply patches.
• User Support: Assist staff with hardware, software, or internet problems.
• Team Collaboration: Support the wider 3rd line team and assist with larger technical problems or projects.
• Documentation: Record issues, solutions, and system changes.

We seek an impressive 3rd Line Support Engineer who wants to excel in the MSP space using the latest technology.