3rd Line Support / Project Engineer

JR United Kingdom; Maidstone; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading Managed Service Provider based in Maidstone is seeking an exceptional 3rd Line Support/Project Engineer. This role involves direct support to a dynamic team, leveraging cutting-edge technology to tackle complex technical challenges. Ideal candidates should have extensive experience in platforms like Azure and networking, along with strong problem-solving abilities. There are excellent growth opportunities within this supportive environment that values collaboration and professional development.

Qualifications

• Experience with technologies like Azure and Networking.
• Ability to resolve technical problems and incident documentation.
• Experience in project rollouts, such as entire 365 roll-outs.

Responsibilities

• Resolve technical issues passed from 2nd line support.
• Support wider 3rd line support team with bigger technical problems.
• Maintain smooth operation of systems, including updates and patch applications.

Skills

Azure

Networking

Cyber Security

Windows

Intune

Entra ID

Job description

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3rd Line Support / Project Engineer, maidstone

Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

maidstone, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a final point of technical escalation. This role will involve BAU, projects, and absolutely no ceiling for progression. There is a direct roadmap from a career point of view & they’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture.

Primary Responsibilities:

• Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber
• Resolving Incidents: Resolved technical problems passed on from 2nd line.
• Project Roll outs: for example, entire 365 roll-outs
• Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
• Help Users: Support staff with any problems using their hardware, software, or internet.
• Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
• Documentation: Log issues, how they were fixed, and any system changes.

We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology.