3rd Line Support / Project Engineer

JR United Kingdom; Basildon; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading Managed Service Provider is seeking a dynamic 3rd Line Support Engineer to join their growing team. This role offers a unique opportunity to work with cutting-edge technologies in a collaborative environment that prioritizes professional development and progression. Ideal candidates will have a strong background in technical support, along with a customer-focused mindset.

Qualifications

• Experience in 3rd line support, focusing on technical problem resolution.
• Strong knowledge of Azure, Windows, Networking, and Cybersecurity.

Responsibilities

• Support staff with hardware, software, or internet issues.
• Resolve incidents escalated from 2nd line support.
• Conduct regular system updates and network fixes.

Skills

Azure

Windows

Networking

Cybersecurity

Intune

Entra ID

Problem Solving

Job description

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Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

basildon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a final point of technical escalation. This role will involve BAU, projects, and absolutely no ceiling for progression. There is a direct roadmap from a career point of view & they’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture

Primary Responsibilities:

• Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber
• Resolving Incidents: Resolved technical problems passed on from 2nd line.
• Project Roll outs: for example, entire 365 roll-outs
• Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
• Help Users: Support staff with any problems using their hardware, software, or internet.
• Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
• Documentation: Log issues, how they were fixed, and any system changes.

We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology.