3rd Line Storage Support Engineer

CBSbutler Ltd.; Basingstoke; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology service provider in Basingstoke is seeking a 3rd Line Storage Support Engineer to maintain and support backup solutions. This position involves assisting high-profile users and requires candidates to undergo a high-level security clearance. Experience with vCentre, Event Management Tooling, and Dell EMC Storage solutions is essential. This is a fully onsite role with set shifts.

Qualifications

• Must be eligible and willing to undergo a high level of security clearance.
• Experience in maintaining and supporting backup and storage solutions.
• Capability to assist high-profile users with daily IT support.

Responsibilities

• Monitor event management tooling and escalation processes.
• Maintain high availability of data post-loss or during recovery.
• Conduct daily checks and maintain documentation.

Skills

vCentre

Event Management Tooling (SCOM)

Dell EMC Storage solutions

SCCM / MCM patch deployment

ITSM Tooling

Active Directory

Windows Server

Microsoft PKI

Job description

Overview

3rd Line Storage Support Engineer – SC & DV Cleared – Basingstoke – Fully Onsite

Shift Working (0700 - 1500 or 1100 - 1900)

Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line Storage Support Engineer you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.

Responsibilities

Your role will involve:

We are looking for a 3rd Line Storage Support Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers and stakeholders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, trigae and escalation is critical to the role.

Maintaining and supporting the backup and storage solution, to allow high availability of data in the event of loss or disaster recovery.

Conducting daily checks of the solution, producing documentation and maintaining the product's lifecycle management.

The applicant must be a Highly Cleared sole national 3rd Line Storage Support Engineer required for this high level government account.

Qualifications / Requirements

• vCentre
• Event Management Tooling (SCOM)
• Dell EMC Storage solutions (Including Avamar & Data domain)
• SCCM / MCM patch deployment
• ITSM Tooling
• Active Directory
• Windows Server
• Microsoft PKI
• This role requires candidates to be eligible and willing to undergo a high level of security clearance