3rd-Line IT Support Technician (Azure/O365)

spectrumcontrol; Great Yarmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Spectrum Control is seeking an IT Support Technician to provide both remote and on-site support in Great Yarmouth. The role covers desktops, laptops, applications, and local infrastructure, with duties spanning AD, Azure AD, Office 365, and network monitoring.

The post holder will work with a busy, diverse technology landscape and coordinate with remote teammates. Strong troubleshooting and communication skills are essential.

Qualifications

• Computing degree and/or MCSE accreditation is desirable.
• Experience maintaining a corporate technical infrastructure.
• Experience providing remote support.
• Experience supporting an Azure platform.
• Excellent understanding of Windows 10/11 and Office 365.
• Good knowledge of Server 2016+ with Group Policy.
• Knowledge of networking (TCP/IP, DNS, DHCP) and security appliances.

Responsibilities

• Provide remote and onsite IT support up to 3rd line.
• Perform Active Directory, Azure AD, Exchange Online, SharePoint Online, Teams administration.
• PC builds and hardware/software troubleshooting.
• Maintain network infrastructure and cabling.
• Software management, patching, and cyber vulnerability remediation.
• Liaise with 3rd party support as needed.
• Manage user accounts and onboarding/offboarding.
• Monitor backups and data recovery with confidentiality.

Skills

Remote support

Azure platform

Active Directory

Windows 10/11

Microsoft 365 / Office 365

Networking TCP/IP

Problem solving

Communication skills

Education

Computing Degree or MCSE accreditation

Job description

Spectrum Control is seeking an IT Support Technician to provide both remote and on-site support in Great Yarmouth. The role covers desktops, laptops, applications, and local infrastructure, with duties spanning AD, Azure AD, Office 365, and network monitoring.

The post holder will work with a busy, diverse technology landscape and coordinate with remote teammates. Strong troubleshooting and communication skills are essential.