IT Support Technician

API Microelectronics Ltd.; Gorleston-on-Sea; On-site; GBP 30,000 - 46,000; Full time

Job summary

API Microelectronics Ltd. in Great Yarmouth seeks an IT Support Technician to provide remote and onsite support up to 3rd line across desktops, laptops, and local infrastructure.

You will manage Active Directory and Microsoft 365/Azure services, handle onboarding, software installs, backups, and assist with security hardening and incident response. This role suits a proactive technologist who thrives in a busy environment.

Qualifications

• Degree in computing or equivalent, MCSE desirable.
• Experience maintaining corporate technical infrastructure.
• Experience providing remote IT support and Azure platform knowledge.

Responsibilities

• Provide remote and onsite IT support up to 3rd line across desktops, laptops and local infrastructure.
• Manage Active Directory/Azure AD, Microsoft 365, Exchange Online, SharePoint Online and Teams.
• Handle onboarding/offboarding, software installs and cybersecurity patching.
• Monitor network infrastructure, backups and data recovery; liaise with third-party vendors as needed.

Skills

Active Directory

Azure Active Directory

Microsoft 365

Exchange Online

SharePoint Online

Teams

Remote support

Windows 10/11

Office 365

Group Policy

Networking basics

TCP/IP

DNS

DHCP

VPN

VLAN

Cyber security

Problem solving

Education

Computing Degree

MCSE accreditation

Tools

Group Policy

Azure

Hyper-V

SharePoint admin

Job description

Job Title: IT Support TechnicianReports To: Head of ITSite: Great YarmouthThe post holder will provide both remote and onsite support up to 3rd‑line level, working across desktops, laptops, applications, and local infrastructure. This role will suit someone who enjoys working in a challenging, busy and varied role and who enjoys working with a wide range of technologies.Main Responsibilities:Carrying out IT Support and System Administration using Active Directory, Microsoft 365 Azure Active Directory/ Exchange Online/ SharePoint Online/ Teams. IT on-boarding/ off-boarding and employee IT inductions as required.PC builds and troubleshooting of hardware and software problems.Monitoring and maintenance of the network infrastructure to include any cabling requirements.Software management to include software installation, troubleshooting issues and identifying/ resolving Cyber vulnerabilities and patching.Speaking to 3rd party support companies as required to efficiently resolve issues.User account administration – mainly using Active Directory/ Azure Active Directory.Working alongside remote team members to provide remote support/ cover where needed.Manage workload via helpdesk tickets.Monitoring and remediation as necessary of daily backups, support data recovery ensuring confidentiality.Skills, Experience and Qualifications:Computing Degree and/ or Microsoft MCSE accreditation is desirablePrevious experience maintaining a corporate technical infrastructurePrevious experience providing remote supportExperience supporting an Azure platformExcellent understanding of Microsoft Windows 10/11 and Microsoft Office 365Good administrative understanding of Microsoft Server 2016+ including Group Policy deploymentKnowledge of networking techniques and protocols, TCP/IP, Switches, DNS, DHCP, Security Appliances, Routers, VPN, VLANKnowledge of industry standard practises and tools.Good knowledge and understanding of Cyber & Information SecurityPersonal Attributes:Self-starter and able to work well independentlyWillingness to learn and developDemonstrates initiative and accountability for own workload and actionsStrong technical ability in all areasAbility to prioritise work for others and selfExcellent interpersonal and communication skillsGood diagnostics and problem-solving skillsOther Requirements:SC clearance or ability to obtainOccasional travel to other SCL sites as requiredEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Third-Party RecruitersPlease note, that per Spectrum Control Policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our values and expectations. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Spectrum Control will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. If you or your agency are interested in becoming an approved vendor please contact [e-mail].