Senior 3rd-Line Support Engineer: Complex IT Escalations
Spectrum IT Recruitment
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Benefits offered by this job
Job summary
Spectrum IT Recruitment is looking for an experienced 3rd Line Support Engineer to own complex escalations across Microsoft environments and infrastructure. This hands-on role involves working across Windows Server, AD, DNS/DHCP, M365 (Entra ID, Exchange Online, Teams), Hyper-V/VMware, Citrix and RDS, with a strong focus on problem resolution and prevention.
Based in Nutfield, the office-based role requires daily presence five days a week.
Qualifications
- Experience supporting Microsoft and infrastructure environments.
- Ability to troubleshoot cross-system or multi-supplier issues.
- MS 365, Entra ID, Exchange Online and Teams experience is desirable.
- Experience with on-prem and cloud infrastructure and security concepts.
Responsibilities
- Own technically challenging issues escalated from 1st/2nd line to resolution or escalation path.
- Troubleshoot across Windows Server, AD, DNS/DHCP, M365 services, Hyper-V/VMware, Citrix and RDS.
- Handle networking, VPNs, firewalls, WAN, TCP/IP, backups and DR plans.
- Participate in maintenance, patching, migrations, onboarding projects, and improvements.
- Keep tickets moving, communicate clearly with customers and colleagues, document knowledge, and escalate when needed.
Tools
Job description
Spectrum IT Recruitment is looking for an experienced 3rd Line Support Engineer to own complex escalations across Microsoft environments and infrastructure. This hands-on role involves working across Windows Server, AD, DNS/DHCP, M365 (Entra ID, Exchange Online, Teams), Hyper-V/VMware, Citrix and RDS, with a strong focus on problem resolution and prevention.
Based in Nutfield, the office-based role requires daily presence five days a week.
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