3rd Line IT Support Engineer – Senior (Training & Benefits)

Gold Group; City Of London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading IT support services provider based in Central London is seeking a 3rd Line IT Support Desk Engineer to join its team. The ideal candidate will have 3 to 5 years of experience in a similar role and a solid understanding of Microsoft Cloud technologies. Responsibilities include troubleshooting support tickets, working with internal/external stakeholders, and guiding junior team members. The role offers a competitive salary of £45k - £50k along with training and various benefits.

Benefits

Training

Benefits

Qualifications

• Good understanding of Microsoft Cloud technologies (Teams & Microsoft 365).
• Relevant experience of 3 to 5 years in a similar role, preferably in a UK MSP.

Responsibilities

• Troubleshoot technical support tickets on various technologies.
• Work with internal and external stakeholders for ticket resolution.
• Provide guidance to 2nd Line Escalations Teams.

Skills

Experience in a similar role as part of a support desk team

Excellent interpersonal skills

Calm and effective communicator

Ability to prioritise workload

Excellent verbal and written communication skills in English

Education

Any Microsoft Cloud Certifications would be good to have

Tools

ITSM tools like ConnectWise

BrightGauge

SmileBack

ITBoost

NinjaOne

Job description

A leading IT support services provider based in Central London is seeking a 3rd Line IT Support Desk Engineer to join its team. The ideal candidate will have 3 to 5 years of experience in a similar role and a solid understanding of Microsoft Cloud technologies. Responsibilities include troubleshooting support tickets, working with internal/external stakeholders, and guiding junior team members. The role offers a competitive salary of £45k - £50k along with training and various benefits.