3rd Line IT Support Engineer – Lead Projects & Cloud

Reed Technology; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic IT company is seeking a 3rd Line IT Support Engineer to join its team. This role involves providing advanced technical support and leading various IT projects. The ideal candidate should have proven experience in 3rd line support and be adept with server, network, and cloud technologies. Responsibilities include managing IT support inquiries, evaluating new systems, and maintaining documentation. Strong communication skills and a proactive work ethic are essential for success in this fast-paced environment.

Qualifications

• Proven experience in 3rd Line IT Support.
• Experience providing support across servers, networks, and cloud.
• Strong understanding of secure IT operations and best practices.

Responsibilities

• Provide advanced technical support across various systems and software.
• Lead and contribute to complex IT projects.
• Evaluate and test new IT infrastructure and processes.

Skills

Technical and diagnostic skills

Written and verbal communication

Multitasking

Proactive work ethic

Job description

A dynamic IT company is seeking a 3rd Line IT Support Engineer to join its team. This role involves providing advanced technical support and leading various IT projects. The ideal candidate should have proven experience in 3rd line support and be adept with server, network, and cloud technologies. Responsibilities include managing IT support inquiries, evaluating new systems, and maintaining documentation. Strong communication skills and a proactive work ethic are essential for success in this fast-paced environment.