Hospital Porter

KIMS Hospital; Maidstone; On-site; GBP 13,383 - 16,357; Part time

Job summary

KIMS Hospital in Maidstone, Kent, is seeking a Guest Services Porter to provide friendly portering support to patients, visitors and staff. You will transport items, assist with admissions, and maintain safe public areas.

The role is 22.5 hours per week, rota-based, Monday – Sunday between 06:30 and 20:30. The successful candidate will deliver high-quality patient care and excellent customer service.

Qualifications

• Excellent customer service and communication skills.
• Friendly and professional approach with a patient-focused mindset.
• Ability to work both independently and in a team in a busy environment.
• Previous hospital portering or similar customer-facing experience.

Responsibilities

• Transport patients, equipment, stores, specimens and other items safely around the hospital.
• Welcome, assist and escort patients and visitors with a warm, professional service.
• Support patient admissions and discharges, providing guidance as required.
• Assist with security, car parking and maintaining safe, tidy public areas across the hospital.
• Respond effectively to emergencies and support hospital operations with colleagues.

Skills

Customer service

Communication

Teamwork

Patient-facing

Job description

Location: KIMS Hospital, Maidstone, Kent

Salary: £14,870.70 per annum

Hours: 22.5 hours per week

Working Pattern: Monday – Sunday between 06:30 and 20:30 (rota basis)

Are you passionate about delivering outstanding customer service? Do you enjoy helping people and working in a fast-paced environment? Are you looking for a varied role where you can make a real difference to every patient\'s experience?

We\'re looking for a Guest Services Porter to join our dedicated team at KIMS Hospital. In this varied and rewarding role, you\'ll provide a professional, friendly, and efficient portering service, supporting patients, visitors and colleagues while helping to deliver an exceptional patient experience across the hospital.

Key Responsibilities

• Transport patients, equipment, stores, specimens, and other essential items safely throughout the hospital.
• Welcome, assist and escort patients and visitors, ensuring they receive a warm and professional service.
• Support patient admissions and discharges, providing guidance and assistance where required.
• Assist with security, car parking and maintaining safe, tidy public areas across the hospital.
• Respond effectively to emergencies and work collaboratively with colleagues to support hospital operations.

Who we are looking for

• Excellent customer service and communication skills.
• Friendly, professional, and patient-focused approach.
• Ability to work effectively both independently and as part of a team in a busy environment.
• Previous experience in a hospital portering or similar customer-facing role.
• Experience working within a healthcare environment.

Why Join KIMS Hospital?

At KIMS Hospital, our values are at the heart of everything we do. When you join us, you\'ll benefit from:

• Working in a supportive, friendly and collaborative team.
• The opportunity to make a positive difference to every patient\'s journey.
• Ongoing training and development to help you grow your career.
• A culture that values respect, compassion, professionalism, and continuous improvement.

If you\'re ready to make a difference and be part of a team committed to delivering exceptional patient care, we\'d love to hear from you. Apply online today!

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 237634 or email [e-mail]

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

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