Housekeeping and Catering Supervisor

KIMS Hospital Ltd; Maidstone; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Private health insurance

Life assurance

Staff parking

40% off selected KIMS services

Employee Assistance Platform

Job summary

KIMS Hospital is seeking an experienced Catering & Housekeeping Supervisor to join our Guest Services team in Maidstone. You will lead the Catering and Housekeeping teams, ensuring high standards of cleanliness, catering and customer service throughout the patient experience.

You will support the Guest Services Lead in daily operations, staffing, training and equipment, while maintaining compliance with health, safety and infection prevention policies.

Qualifications

• Previous supervisory experience within Housekeeping and/or Catering.
• Excellent verbal communication and customer care skills.
• Training or qualifications in Food Safety Level 3, COSHH, Health & Safety or Manual Handling.

Responsibilities

• Supervising and supporting the Catering and Housekeeping teams, including daily briefings, allocating work, managing rotas and ensuring staff have the training and resources required to deliver their roles effectively.
• Maintaining excellent standards of cleanliness, hygiene and catering, carrying out regular inspections, monitoring cleaning and temperature schedules and taking corrective action where required.
• Delivering an outstanding patient and visitor experience, ensuring food and drinks are prepared and served to the required standards and patient dietary requirements are met.
• Supporting quality, safety and compliance, including infection prevention and control, Health & Safety, COSHH, manual handling, food safety and hospital policies and procedures.

Skills

Team leadership

Customer service

Communication

Patient-focused

Job description

Are you an experienced Catering or Housekeeping Supervisor who takes pride in delivering high standards? Do you enjoy leading a team and making sure every detail is right? Are you passionate about creating an excellent experience for patients, visitors and colleagues? If so, we could have the perfect opportunity for you at KIMS Hospital.

We are looking for an enthusiastic and hands-on Catering & Housekeeping Supervisor to join our Guest Services team. This is a key role in ensuring our patients and visitors receive consistently high standards of cleanliness, catering and customer service throughout their time at KIMS.

You will support the Guest Services Lead in the day-to-day running of the Catering and Housekeeping departments, ensuring the team is appropriately staffed, trained and equipped to deliver an exceptional service. You will be a visible and supportive supervisor, leading by example and ensuring our standards are maintained across the hospital.

What will you be responsible for?

• Supervising and supporting the Catering and Housekeeping teams, including daily briefings, allocating work, managing rotas and ensuring staff have the training and resources required to deliver their roles effectively.
• Maintaining excellent standards of cleanliness, hygiene and catering, carrying out regular inspections, monitoring cleaning and temperature schedules and taking corrective action where required.
• Delivering an outstanding patient and visitor experience, ensuring food and drinks are prepared and served to the required standards and patient dietary requirements are met.
• Supporting quality, safety and compliance, including infection prevention and control, Health & Safety, COSHH, manual handling, food safety and hospital policies and procedures.
• Responding confidently to day-to-day challenges, resolving issues within the team, responding to requests and concerns, managing complaints appropriately and escalating matters when necessary.

What are we looking for?

• We are looking for someone who is patient-focused, enthusiastic and committed to delivering high standards. You will be comfortable working in a busy environment, able to motivate and support a team, and confident in taking ownership when challenges arise.
• Previous supervisory experience within Housekeeping and/or Catering.
• Excellent verbal communication and customer care skills.
• A flexible, enthusiastic and reliable approach, with the ability to work effectively as part of a team.
• Previous supervisory experience within a similar healthcare, hospitality or service environment.
• Training or qualifications in areas such as Food Safety Level 3, COSHH, Health & Safety or Manual Handling.

Why work at KIMS?

At KIMS, our people are our biggest asset. We want our colleagues to feel happy, valued and supported both in and outside of the workplace, with a benefits package designed to support emotional, financial and physical wellbeing.

As part of the KIMS team, you\'ll benefit from:

33 days annual leave, plus an additional day off for your birthday

Free secure staff parking

Private health insurance

Life assurance

Up to 40% off selected KIMS services

Employee Assistance Platform

Most importantly, you’ll join a team that is passionate about delivering exceptional patient care and creating a positive experience for everyone who comes through our doors.

Ready to make a difference?

If you are ready to bring your supervisory experience, energy and commitment to high standards to KIMS Hospital, we would love to hear from you.

This role offers a valuable opportunity to contribute to a patient-focused hospitality service in a healthcare setting.

For further information about the role, please contact Diane in the Recruitment Team:

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

If you have any queries regarding this vacancy or would like to discuss the role further, Diane would be happy to assist. Please contact her on 01622 237634 or email [e-mail].

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

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