2nd Line Support Technician

EW Recruitment Limited; Norwich; On-site; GBP 29,000 - 35,000; Full time

Job summary

A successful IT support company in Norwich seeks a 2nd Line Support Technician. The role involves supporting business networks, remote and on-site PC/server support, and managing Office 365 and Microsoft Exchange systems. Ideal candidates will have an IT background and be team players with strong communication skills. This position offers a supportive environment for professional growth.

Qualifications

• Previous background in IT is required.
• Ability to manage customer applications.

Responsibilities

• Setting up and supporting small and medium business networks.
• Supporting PCs and servers remotely and on-site.
• Installing business computer systems.
• Maintaining, installing, and migrating Office 365.
• Setting up email accounts and website hosting.
• Managing WHM web servers and DNS.
• Supporting customer applications.

Skills

Team player

Confident communication

Keen to learn

Tools

Microsoft Exchange

Office 365

Linux

Windows

Job description

Job title: 2nd Line Support Technician

Salary: up to GBP35k

Location: Norwich

My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.

Responsibilities:

• Setting up and supporting small and medium business networks
• Supporting PCs and servers remotely and on-site (Win7/8/)
• Installing business computer systems
• Office 365 maintenance, installation and migration
• Microsoft Exchange 2007/2010/2013/2016
• Setting up email accounts and website hosting (Linux and Windows)
• Managing WHM web servers and DNS
• Administration of IP Phone systems (via web-based interface)
• Supporting customer applications.

Attributes:

• Team player
• Keen to learn
• Confident communicating over the phone