2Nd Line Support Engineer

ISR RECRUITMENT LIMITED; Bodmin; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

A managed service provider is seeking an experienced 2nd Line Support Engineer in Bodmin, England. The role involves resolving a high volume of service requests as part of a dedicated Service Desk team. Candidates should have over 2 years experience in a similar role, particularly within an MSP, and possess strong knowledge of Windows Server and Office 365. The position offers hybrid working conditions and excellent benefits including generous holiday and pension options.

Benefits

25 days holiday + bank holidays

Pension

Life Insurance

Qualifications

• 2+ years' experience in a 2nd Line role essential.
• Experience working within a managed service provider is essential.
• Strong Windows Server experience including Active Directory.
• Technical qualifications such as CompTIA+ or Network+ advantageous.

Responsibilities

• Help resolve 2000+ service requests each month.
• Work as part of a well-established Service Desk team.
• Gain exposure to project-based work in infrastructure and software.

Skills

2+ years' experience in a similar helpdesk or IT environment

Experience working for an MSP

Strong Windows Server Experience

VMWare/Hyper-V knowledge

Working within an ITIL environment

Technical qualifications such as CompTIA+, Network+

Experience with Agile methodologies

Excellent Office 365 knowledge

Basic Network understanding

Experience with onsite/offsite backup products

Excellent customer service skills

Full driving licence

Job description

2nd Line Support Engineer

Location: Bodmin, Cornwall (+ Hybrid Working 2 days from home)

Salary: c£32,500 per year

Benefits: Plus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.)

Skills and Experience:

• 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential
• Experience working for an MSP is essential
• Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync)
• VMWare/Hyper-V knowledge
• Working within an ITIL environment, preferably holding a current qualification
• Technical qualifications such as CompTIA+, Network+ would be advantageous
• Experience of Agile methodologies would an advantage
• Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
• Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.)
• Experience with onsite/offsite backup products and storage (including cloud storage)
• Ability to work under pressure and manage multiple projects
• Excellent customer service skills
• A full driving licence (access to a vehicle is not required, but beneficial)

The Opportunity:

My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month.

Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives.

You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients.

Applications:

Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans??